Account and license
      Back to home
      1. Pix4D Documentation
      2. General
      3. Account and license

      How to delete my Pix4D account

      It is possible to request to have your Pix4D account deleted by using the dedicated button on the account page, in our Pix4D apps (PIX4Dcatch and PIX4Dcapture Pro), by sending an email, or opening a technical support request.

      Important: For PIX4Dcloud and PIX4Dcloud advanced users, unused PIX4Dcloud processing credits will be lost when the account is deleted. These credits cannot be refunded.

      IN THIS ARTICLE

      Account deletion request using the account page

      For accounts with SSO login

      Account deletion request using PIX4Dcatch
      Account deletion request using PIX4Dcapture Pro
      Account deletion request via email or support request
      Other requests

      Note: It is not possible to delete an account if there are active paid licenses or unpaid invoices on the account or if you are the last owner of an organization containing active paid licenses or unpaid invoices. In this case, the license need first to be transferred to another account as described on this page: How to transfer a license to a different Pix4D account?.

      An active PIX4Dcatch trial license requested on Apple's App Store also prevents account deletion. The subscription needs to be canceled first. More details here.

      Account deletion request using the account page

      Tip: Please use this method using the account page as the preferred method for account deletion.

      1. Open the account page (https://account.pix4d.com/) and go to Account settings (https://account.pix4d.com/settings/details).
      2. Click on Delete my account.

      3. Enable the checkboxes where you agree that you will have no longer access to projects you created or were invited to contribute and that you will be removed from all organizations you are part of.
      4. Make sure that you are logged in with the account you want to delete.
      5. Re-enter your account password.
      6. Type DELETE MY ACCOUNT in the last field.
      7. Click Delete account .
      8. The account will be scheduled for deletion. You should receive an email from noreply@pix4d.com confirming the reception of the account deletion request.

      Note: After you schedule the account for deletion, you have 7 days to change your mind. If you want to keep your account, simply log in again to your account within 7 days from the request.

      You will get an email confirming that the deletion of your account has been canceled.

      For accounts with SSO login

      If your account uses a third-party user authentication service for SSO login, you need to open a support ticket to request the deletion of your account. You can find the procedure on the section Account deletion request via email or support request. 

      Account deletion request using PIX4Dcatch

      Important, read before requesting the account deletion: If you have an active in-app purchase (subscription) or if you have a trial license that has been requested using the in-app purchases system, you need to cancel these subscriptions. Billing for an auto-renewable subscription continues through Apple until you cancel the subscription, regardless of whether you delete your account.

      • Before you delete your account, you need to cancel your subscription using the "Settings" app on your iOS device:

      • You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription has already been canceled.

      PIX4Dcatch users can start the deletion procedure using the PIX4Dcatch app following the procedure described below.

      1. Open PIX4Dcatch and go to the Account button (colored circle with the user initial at the top-right corner)

        PIX4Dcath Account

      2. Select Delete Account

        PIX4Dcatch Delete Account


      3. Select Confirm account deletion

        PIX4Dcatch Confirm Deletion


      Note: Deleting your account from PIX4Dcatch will delete your entire Pix4D account and not only the part related to PIX4Dcatch.

      Account deletion request using PIX4Dcapture Pro

      PIX4Dcapture Pro users can start the deletion procedure using the PIX4Dcapture Pro app:

      1. Go to the Account button (colored circle with the user initial at the top-right corner)
        PIX4Dcapture Pro Account
      2. Select Account Details
        PIX4Dcapture Pro Account Details
      3. Scroll down and select Delete Account
        PIX4Dcapture Pro Account Delete
      4. Select Delete account to confirm and send the request.
        PIX4Dcapture_Pro_Delete_2.PNG

      Note: Deleting your account from PIX4Dcapture Pro will delete your entire Pix4D account and not only the part related to PIX4Dcapture Pro.


      Account deletion request via email or support request

      You can request to delete your Pix4D account by sending an email to data_protection@pix4d.com with the subject "account deletion request" or open a Pix4D support ticket and select "account deletion request" in the "Product or topic your request is about / Product you are using" field.

      Important: The sender of the email or the person opening the Pix4D support ticket must be the same as the holder of the account that needs to be deleted.
      If you do not have access to the email address associated with the Pix4D account, please send the request from an email address from the same domain (e.g. sales@companyxyz.com sends a request to delete the account and data for john.doe@companyxyz.com). If this is not sufficient, please feel free to provide us with proof of your identity (e.g., a copy of your ID or passport showing your name). We will not use it for other purposes and will remove it from our files following the completion of the request.

      Tip: You can delete your account directly in your account page. You can find the instructions here: Account deletion request using the account page.

       

      Other requests

      If you wish to submit a request concerning your rights as a data subject with us that is not related to or goes beyond your Pix4D user account, please contact us by email at data_protection@pix4d.com with the precise subject of your request, for instance, "data access"  or "data deletion".

      Important: The sender of the email or the person opening the Pix4D support ticket must be the same as the account holder who is sending the request.
      If you do not have access to the email address associated with the Pix4D account, please send the request from an email address from the same domain (e.g. sales@companyxyz.com sends a request to delete the account and data for john.doe@companyxyz.com). If this is not sufficient, please feel free to provide us with proof of your identity (e.g., a copy of your ID or passport showing your name). We will not use it for other purposes and will remove it from our files following the completion of the request.

      For data deletion requests, follow this procedure as the main method to get your data deleted:

      1. Open the account page (https://account.pix4d.com/) and go to Privacy (https://account.pix4d.com/privacy).
      2. Expand the Other requests section.
      3. In the Data deletion box, click Delete all my data.

      4. Enable the checkboxes where you agree that you will have no longer access to projects you created or were invited to contribute and that you will be removed from all organizations you are part of.
      5. Make sure that you are logged in with the account you want to delete.
      6. Re-enter your account password.
      7. Type DELETE MY ACCOUNT in the last field.
      8. Click on Delete account and all my data .
      9. The data will be scheduled for deletion. You should receive an email from noreply@pix4d.com confirming the reception of the data deletion request.

      Note: After you schedule your data for deletion, you have 7 days to change your mind. If you want to keep your account and data, simply log in again to your account within 7 days from the request.

      You will get an email confirming that the deletion of your account has been canceled.