How to delete my Pix4D account

Under the GDPR and/or the Swiss DPA, data subjects have the right to have their personal data stored with us (as a controller) erased when the conditions are met (also known as the right to be forgotten). Unless an exemption or restriction applies, we will have to delete or anonymize the personal data concerned by request for each processing activity for which we are a controller or joint controller.

IN THIS ARTICLE

General case
Using PIX4Dcatch
Using PIX4Dcapture Pro

General case

To delete your Pix4D account, please send an email at data_protection@pix4d.com or open a Pix4D support ticket.

Important: The sender of the email or the person opening the Pix4D support ticket must be the same as the holder of the account that needs to be deleted.

If you do not have access to the email address associated with the Pix4D account, please send the request from an email address from the same domain (e.g. sales@companyxyz.com sends a request to delete the account and data for john.doe@companyxyz.com). If this is not sufficient, please feel free to provide us with proof of your identity (e.g., a copy of your ID or passport showing your name). We will not use it for other purposes and will remove it from our files following the completion of the request.

Using PIX4Dcatch

PIX4Dcatch users can start the deletion procedure using the PIX4Dcatch app:

Go to the Account button (colored circle with the user initial at the top-right corner)

User account button in PIX4Dcatch.
Select Delete Account

Delete account button in PIX4Dcatch.
Select Confirm account deletion

Confirm account deletion button in PIX4Dcatch.

Using PIX4Dcapture Pro

PIX4Dcapture Pro users can start the deletion procedure using the PIX4Dcapture Pro app:

Go to the Account button (colored circle with the user initial at the top-right corner)

User account button in PIX4Dcapture Pro.
Select Account Details

Account details button in PIX4Dcapture Pro account menu.
Scroll down and select Delete Account

Delete account button in the Account details in PIX4Dcapture Pro.
Select Delete account to confirm and send the request.

Delete account confirmation button.