- Pix4D Documentation
- General
- Account and license
How to delete my Pix4D account
Under the GDPR and/or the Swiss DPA, data subjects have the right to have their personal data stored with us (as a controller) erased when the conditions are met (also known as the right to be forgotten). Unless an exemption or restriction applies, we will have to delete or anonymize the personal data concerned by request for each processing activity for which we are a controller or joint controller.
IN THIS ARTICLE
General case
To delete your Pix4D account, please send an email at data_protection@pix4d.com or open a Pix4D support ticket and select "account deletion request" in the "Product or topic your request is about / Product you are using" field.
Using PIX4Dcatch
PIX4Dcatch users can start the deletion procedure using the PIX4Dcatch app:
- Go to the Account button (colored circle with the user initial at the top-right corner)
- Select Delete Account
- Select Confirm account deletion
Using PIX4Dcapture Pro
PIX4Dcapture Pro users can start the deletion procedure using the PIX4Dcapture Pro app:
- Go to the Account button (colored circle with the user initial at the top-right corner)
- Select Account Details
- Scroll down and select Delete Account
- Select Delete account to confirm and send the request.