Under the GDPR and/or the Swiss DPA, data subjects have the right to have their personal data stored with us (as a controller) erased when the conditions are met (also known as the right to be forgotten). Unless an exemption or restriction applies, we will have to delete or anonymize the personal data concerned by request for each processing activity for which we are a controller or joint controller.

General case

To delete your Pix4D account, please send an email at data_protection@pix4d.com or open a Pix4D support ticket.

Using PIX4Dcatch

PIX4Dcatch users can start the deletion procedure using the PIX4Dcatch app:

1. Go to the Account button (colored circle with the user initial at the top-right corner)
   

   

   User account button in PIX4Dcatch.

2. Select Delete Account
   

   

   Delete account button in PIX4Dcatch.

   
   
3. Select Confirm account deletion
   

   

   Confirm account deletion button in PIX4Dcatch.

   
   

Using PIX4Dcapture Pro

PIX4Dcapture Pro users can start the deletion procedure using the PIX4Dcapture Pro app:

1. Go to the Account button (colored circle with the user initial at the top-right corner)
   
   

   
   User account button in PIX4Dcapture Pro.

2. Select Account Details
   
   

   
   Account details button in PIX4Dcapture Pro account menu.

3. Scroll down and select Delete Account
   
   

   
   Delete account button in the Account details in PIX4Dcapture Pro.

4. Select Delete account to confirm and send the request.
   
   

   
   Delete Pix4D account confirmation button.