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      Issues with license key or voucher code redemption

      If you encounter issues activating a license key or redeeming a voucher code, there are a few common issues to check before proceeding.

      This article highlights a few of the most common solutions to aid the license key or voucher code activation process described in this article: License activation.

      IN THIS ARTICLE

      "Verify the code entered. We cannot find it in our records."

      Check if the license key or coupon code has been mistyped

      "This license is already assigned"

      Verify if the license is already assigned to your account
      Check if the license key or voucher code has not been redeemed by another account of the same company

      "This voucher has expired"

      The expiration date of the voucher has been reached

      Note: The process of redeeming a license key has to be done only once and is not related to the device activation.

      "Verify the code entered. We cannot find it in our records."

      This message appears when a license key or code that cannot be found in our records is entered.

      Check if the license key or coupon code has been mistyped

      • Enter the correct license key or coupon code.

      "This license is already assigned"

      Verify if the license is already assigned to your account

      To verify if the license key redemption has already taken place, please follow these steps:

      1. Open your Pix4D account page: https://account.pix4d.com/home
      2. If asked, log in using your Pix4D account credentials
      3. Click on Plan and licenses
      4. Select the Licenses tab
      5. Scroll down until you find your license.
      If you find your license key, it means that it is already assigned to your account. Use your credentials when accessing your product.

      Check if the license key activation has not been redeemed by another account of the same company

      If the license has been purchased by your company's IT team or finance team, it is possible that the license has been assigned to their Pix4D account. Please verify with your IT team (or the team that purchased the license) if the license got assigned to their account.

      Note: In any other case of a technical problem, please contact Support. Remember to mention the license key/redeem code/coupon.

      "This voucher has expired"

      The expiration date of the voucher has been reached

      Vouchers are valid for 3 months. After this time period, these codes expire and cannot be redeemed.