The security of customer data is our top priority. To offer our customers the highest safety standards and to be fully compliant with the new regulations of payment institutions and authorities, Pix4D has fully implemented 3-D Secure 2.0 on its online checkout.  3-D Secure 2.0 offers an additional layer of security for credit cards.

This means that if your payments information has not been recently updated in your Pix4D user account, new and recurring purchases for Pix4D products may be declined. 

To ensure you can continue to purchase and renew Pix4D products, follow these easy steps:  

1. On pix4d.com, click on Login to access your Pix4D user account.
2. In Account settings, ensure your personal details, billing information and company details are up to date.
3. Under Payment method, delete and re-enter your credit card information.

If you are having payment issues, you can read Why my payment has failed.

If you have any questions or need support, please do not hesitate to contact Pix4D Support Team.