When very large projects are processed on Pix4Dcloud, sometimes it is not possible to download the results folder.
The Export to Pix4D Desktop section of the Files > Results page of the project:
- Shows the ERROR label.
- Displays the message Project is too big to zip.
- Has no Download button.
The Cloud server cannot successfully zip the project for technical reasons, as the size of the results folders is too big to be compressed for the download. For such projects, the output files can still be obtained by downloading them individually. For more information about downloading single output files: How to download the results from the Cloud. For further help, contact Support.