Why has my payment failed?


If you receive an email saying there was a transactional error with your payment, it means your bank didn't authorize it. This could happen for three main reasons, such as:

  • The card has insufficient funds.
  • The card has expired.
  • The billing details were entered incorrectly.
Important: Our system tells us when a card is declined but doesn't tell us why. Our online store processes with our Swiss bank, you may need to alert your credit card company.

What to do if the credit or debit card payment failed

  • Check that you’ve entered all of these details correctly
    • Your personal details, such as the cardholder’s name, billing address, ZIP code, and country. These details need to match the details your card issuer or bank has on file.
    • If you use a company credit card, ensure that the billing address you use for the transaction matches the one that your credit card company has.
    • Your card number and Card Verification Code (CVV).
  • Please check if you have enough balance on your account
  • Check that the payment does not exceed the maximum amount allowed for a single charge.
  • Verify if you have a set limit for online payments
  • Make sure your credit card is not expired

Alternative solutions 

  • Try using another credit card on Pix4D account app.
  • Contact your bank to understand the reason behind the payment failure

Restoring expired subscriptions

Once the cause of the payment failure is solved, you can activate a new subscription on the Pix4D subscription plans page.

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