If you receive an email saying there was a transactional error with your payment, it means your bank didn't authorize it. This could happen for three main reasons, such as:

• The card has insufficient funds.
• The card has expired.
• The billing details were entered incorrectly.

What to do if the credit or debit card payment failed

• Check that you’ve entered all of these details correctly
  • Your personal details, such as the cardholder’s name, billing address, ZIP code, and country. These details need to match the details your card issuer or bank has on file.
  • If you use a company credit card, ensure that the billing address you use for the transaction matches the one that your credit card company has.
  • Your card number and Card Verification Code (CVV).
• Please check if you have enough balance on your account
• Check that the payment does not exceed the maximum amount allowed for a single charge.
• Verify if you have a set limit for online payments
• Make sure your credit card is not expired

Alternative solutions 

• Try using another credit card on Pix4D account app.
• Contact your bank to understand the reason behind the payment failure

Restoring expired subscriptions

Once the cause of the payment failure is solved, you can activate a new subscription on the Pix4D subscription plans page.