How to export log files

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Export the log files from the dashboard

The log files help diagnose problems related to the app. It can be accessed following the procedure described below:

  1. On the dashboard, click the menu of the selected project more_vertical__1_.png.
  2. Click Export Log Files.
  3. Browse the folder where to save the Log Files.
  4. Click Select Folder.

      2020-01-14_16-05-50.png

 

 
Note: The Log Files display useful information about the processing of the project. It describes the steps and substeps of processing, the actions taken, the warnings, and the errors during the processing. If you write us a support ticket, please send all the exported .log files.

Export the log files from inside of the project

  1. Open the desired project.
  2. Click the Export button on the top left of the screen export.png
  3. Select Log files.
  4. Browse the folder where to save the Log Files.
  5. Click Select Folder.

      2020-01-14_16-15-48.png

 

 

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