Notification message "Failed to authenticate. Could not authenticate. There was a network issue." - PIX4Dreact

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Error

"Failed to authenticate. Could not authenticate. There was a network issue."

failed_to_authenticate_round.jpg

Description

  • Error when logging in Pix4Dreact. 
  • Error when starting a trial period.

Cause

There is a proxy server, antivirus program, or firewall on the PC that does not allow the application to validate the HTTPS certificate chain. As a result, communication with the PIX4D login server is impossible.

Solution

To solve the login problem, the user (or system admin) needs to add an exception to the proxy server, antivirus program, or firewall for one of the following options: 

  • PIX4Dreact
  • All URLs with the form of "*.pix4d.com"
  • URLs: cloud.pix4d.com, api.account.pix4d.com, auth.fields.pix4d.com
  • The IPs:
    • cloud.pix4d.com IP: 52.21.36.59
    • api.account.pix4d.com IP: 52.73.176.255
    • auth.fields.pix4d.com IP: 3.210.46.211
 
Information: The exception should be either for all ports OR port 443 (HTTPS).

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