Notification message "Failed to authenticate. Could not authenticate. There was a network issue."

IN THIS ARTICLE

Error
Description
Cause
Solution

Error

"Failed to authenticate. Could not authenticate. There was a network issue."

failed_to_authenticate_round.jpg

Description

  • Error when logging in Pix4Dfields Desktop or ParrotFields. 
  • Error when starting a trial period.

Cause

There is a proxy/antivirus/firewall on the PC that does not allow the application to validate the HTTPS certificate chain. As a result, communication with the Pix4D login server is impossible.

Solution

To solve the login problem, the user (or system admin) needs to add an exception to the proxy/antivirus/firewall for one of the following options: 

 
Information: The exception should be either for all ports OR port 443 (HTTPS).
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