Notification message "Failed to authenticate. Could not authenticate. There was a network issue." - PIX4Dfields

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Error

"Failed to authenticate. Could not authenticate. There was a network issue."

failed_to_authenticate_round.jpg

Description

  • Error when logging in PIX4Dfields Desktop or ParrotFields. 
  • Error when starting a trial period.
  • Error when trying to download satellite images.

Cause

There is a proxy/antivirus/firewall on the PC that does not allow the application to validate the HTTPS certificate chain. As a result, communication with the PIX4D server is impossible.

Solution

To solve the problem, the user (or system admin) needs to add an exception to the proxy/antivirus/firewall for one of the following options: 

  • PIX4Dfields (Windows or macOS)
  • Domains:
    • cloud.pix4d.com 
    • api.account.pix4d.com
    • auth.fields.pix4d.com 
    • services.sentinel-hub.com
    • satellites.fields.pix4d.com
 
Information: The exception should be either for all ports OR port 443 (HTTPS).

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