Error

"Failed to authenticate. Could not authenticate. There was a network issue."

Description

• Error when logging in PIX4Dfields Desktop or ParrotFields. 
• Error when starting a trial period.
• Error when trying to download satellite images.

Cause

There is a proxy/antivirus/firewall on the PC that does not allow the application to validate the HTTPS certificate chain. As a result, communication with the PIX4D server is impossible.

Solution

To solve the problem, the user (or system admin) needs to add an exception to the proxy/antivirus/firewall for one of the following options: 

• PIX4Dfields (Windows or macOS)
• Domains:
  • *.pix4d.com
  • *.*.pix4d.com
  • *.*.*.pix4d.com
  • services.sentinel-hub.com

Examples of firewall configurations

• Palo Alto Networks® firewalls: Configure 'Decryption Exclusions'.