This article explains how to send the log files when PIX4Dscan is installed on a mobile device or on the DJI smart controller enterprise.
When PIX4Dscan is installed on a mobile device:
The PIX4Dscan log files can be extracted directly from the device. By using this procedure, an email containing all the basic information about the drone and the device, parameters of the last mission, and log files (.zip), is automatically generated:
- Open PIX4Dscan
- Enter the settings
- Tap Help section
- From Send all logs by email directly from your device, tap on Send
Once the email has been sent, a Pix4D Support Ticket is automatically generated, and the user can expect an answer within a 24h period window.
When PIX4Dscan is installed on the DJI Smart Controller Enterprise:
There is no email app installed by default on the DJI Smart Controller Enterprise, so the log files have to be extracted manually. Extract the PIX4DscanData folder located in Android >Data> com.pix4d.pix4dscan > files > PIX4DscanData. Depending on the default location, it might be in:
- Internal storage:
- Option 1: use the appropriate USB cable to extract the logs (the type of USB cable will depend on the computer that you are connecting the DJI device to).
- Option 2: select the folder and copy to the microSD card.
- MicroSD card: remove it to access the logs.
Submit a request to our technical support (Contact Pix4D Support) mentioning that the product the request is about is PIX4Dscan. Explain the problem in detail and attach the log files.
It is a direct upload if the file size is less than 20 MB, otherwise use any other file sharing service and send the link (WeTransfer, Dropbox, Google Drive, etc.).
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