Pix4D guide to troubleshoot license issues Follow Was this article helpful? 5 out of 27 found this helpful Related articles How to renew Support and Updates How to log out of Pix4Dmapper Desktop Pix4Dcapture guide to troubleshoot issues Troubleshooting Pix4Dcapture FAQ on the accurate geolocation pipeline Article feedback (for troubleshooting, post here) 42 comments Momtanu (Pix4D) August 13, 2020 20:35 Jose, We can deactivate that device for you, we would need the email ID associated with that license. You would then need to log out of discovery and log in again by selecting the license as Pix4DMapper. jose franchino August 13, 2020 21:31 Where can i send the data?have you some mail address? Thank's Jose Momtanu (Pix4D) August 13, 2020 21:36 I think I got your email ID. Unfortunately, we can offer a trial license for our Pix4D products for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past. We understand that you would like to learn more, so we ask you to consider taking advantage of Pix4Ddiscovery or a 30-day rental to one of our products. Please keep in mind that each Pix4D license is a floating license, which allows you to activate Pix4D desktop application on as many devices as the number of seats included with your license. For more information about licensing, please visit Pix4D Store or contact our Sales team. jose franchino August 13, 2020 22:02 Sorry, i replay from smartphone. On my business pc, the trial version is working fine,but the PC is a business pc. My idea,for.personal use,Was floatr the licenze to home pc to avoid problem. Unfortunately, my husband, to test the program ,to obtain the certification in november 19, have expired her account and, due this, the pc now is locked for ever. Ok..no problem..i'll test on business pc until the expire date but unfotunately i can't use this pc due the vacation of my job. Thank's the same! Have a nice we. Jose Rob Dessington August 17, 2020 12:49 URGENT Hi, I'm currently working my way through the Pix4Dmapper Essentials/Certification. I've just installed the software and been prompted to activate my email address (which I've done) but when I then try to login to the software it just doesn't do anything! My credentials are definitely correct. I need some help on this ASAP please. Thanks, Rob Gim Vera August 17, 2020 20:51 Hello, I am trying to prove the software but I can´t use the free license for 15 days. Is there a problem or I am doing something wrong? Kapil (Pix4D) August 17, 2020 21:19 Hello, Our system shows that you have already tried our trial software that is the reason you are no longer able to activate the new one. If you want to further use the software, I would suggest you to purchase the license from our store. This should solve your issue. If you have any more question feel free to contact Technical Sales. Regards, Gim Vera August 17, 2020 21:40 When I wanted to use the free trial, it wasn´t possible. I will send you the picture Momtanu (Pix4D) August 18, 2020 00:52 Hi Gim, our system shows you used trail from other devices/emails. We recommend you to reach out to our technical sales team in case you have any questions. Pix4D-Team 37 STRABAG August 31, 2020 05:47 Hello, my License is occupied by a computer that i cannot deactivate remotely. Could you please deactivate the other computer from my license? Thank you Christina (Pix4D) August 31, 2020 09:49 Hello, Please clarify which computer or which license we should deactivate to make sure we deactivate the correct device :) Pix4D-Team 37 STRABAG August 31, 2020 10:15 Thank you for the reply. Your colleagues already helped me! « ‹ 1 2 Please sign in to leave a comment.