Pix4D guide to troubleshoot license issues


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  • Avatar
    Momtanu (Pix4D)

    Jose, We can deactivate that device for you, we would need the email ID associated with that license. You would then need to log out of discovery and log in again by selecting the license as Pix4DMapper. 

  • jose franchino

    Where can i send the data?have you some mail address? Thank's

  • Avatar
    Momtanu (Pix4D)

    I think I got your email ID. Unfortunately, we can offer a trial license for our Pix4D products for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past. We understand that you would like to learn more, so we ask you to consider taking advantage of Pix4Ddiscovery or a 30-day rental to one of our products. Please keep in mind that each Pix4D license is a floating license, which allows you to activate Pix4D desktop application on as many devices as the number of seats included with your license. For more information about licensing, please visit Pix4D Store or contact our Sales team.

  • jose franchino

    Sorry, i replay from smartphone. On my business pc, the trial version is working fine,but the PC is a business pc. My idea,for.personal use,Was floatr the licenze to home pc to avoid problem. Unfortunately, my husband, to test the program ,to obtain the certification in november 19, have expired her account and, due this, the pc now is locked for ever. Ok..no problem..i'll test on business pc until the expire date but unfotunately i can't use this pc due the vacation of my job. Thank's the same! Have a nice we. Jose

  • Rob Dessington



    I'm currently working my way through the Pix4Dmapper Essentials/Certification. I've just installed the software and been prompted to activate my email address (which I've done) but when I then try to login to the software it just doesn't do anything! My credentials are definitely correct. I need some help on this ASAP please.



  • Gim Vera

    Hello, I am trying to prove the software but I can´t use the free license for 15 days. Is there a problem or I am doing something wrong? 

  • Kapil (Pix4D)


    Our system shows that you have already tried our trial software that is the reason you are no longer able to activate the new one. If you want to further use the software, I would suggest you to purchase the license from our store. This should solve your issue. If you have any more question feel free to contact Technical Sales


  • Gim Vera

    When I wanted to use the free trial, it wasn´t possible. I will send you the picture

  • Avatar
    Momtanu (Pix4D)

    Hi Gim, our system shows you used trail from other devices/emails. We recommend you to reach out to our technical sales team in case you have any questions.

  • Pix4D-Team 37 STRABAG


    my License is occupied by a computer that i cannot deactivate remotely. Could you please deactivate the other computer from my license?

    Thank you

  • Marco Paccagnella


    Please clarify which computer or which license we should deactivate to make sure we deactivate the correct device :)

  • Pix4D-Team 37 STRABAG

    Thank you for the reply. Your colleagues already helped me!

  • david mallea


    y deseo probar el software

  • Fernanda Bosmediano

    Estimado David, 


    Gracias por contactarnos. Respondimos a su pregunta en un ticket de Soporte Técnico. 

    Si tiene alguna otra inquietud, no dude en comunicarse con nosotros. 

    Es un placer atenderle, 



  • joel carrillo medellin

    buenas tardes.

    No puedo desanclar una licencia de un equipo que no estoy usando, me podrían apoyar a desanclarla?

    Saludos quedo al pendiente por cualquier cosa

  • Fernanda Bosmediano

    Estimado Joel,

    No he podido encontrar una licencia de Pix4Dmapper asociada a su cuenta. He desactivado los dispositivos activos en Pix4Dfields y ParrotFields. Recuerde que usted puede hacer esto desde la pantalla principal del software. Debe cerrar sesión de Pix4Dfields en un dispositivo para poder ingresar al otro. Si tiene dudas, no dude en contactarnos.


    Será un placer atenderle. 

  • Sizwe Mabuza

    I am unable to activate my PIX4DMatic trial.


    Please kindly assist.



  • Marco Paccagnella

    Hello, to get a trial license of Pix4Dmatic, please contact our sales team

  • Kklkk Hikjgf

    Hello, pls i need pix4Dmapper trial version on my account. I have tried it several time but i could not have the trial on my account.


  • Avatar
    Beata (Pix4D)

    Hi Ilemobayo Aina,

    Please contact our Sales Department. They'll help you. ;-)

    Best regards,

  • Kklkk Hikjgf

    I have contacted the sale department but i have not got a feedback


  • Avatar
    Beata (Pix4D)

    OK! Let me contact them on your behalf :-) 

  • Kklkk Hikjgf


  • Faisal Khan

    How does the floating license for Pix4D work?  Do I need to host a license manager on a server or is it cloud based?  

  • Yuka (Pix4D)

    Hello Faisal, 

    The floating license allows activating on a certain number of computers simultaneously. You can log out of Pix4D Desktop on one computer and log in to Pix4D Desktop on another. You do not need to uninstall Pix4D Desktop to move your license to a new computer. For more details, please refer to the website, Floating license.  You can also remotely deactivate a computer that is activated with your Pix4D license. (Please visit the website, How to remotely deactivate a device activated with your Pix4Dmapper license). You do not need to host a license manager.

  • Helio Jose Medeiros
    I have a perpetual license and I cannot use all the tools I have purchased. Please I want a solution, I have tried all the indications on the site.
  • Marco Paccagnella

    Hi Helio Jose, please try the instructions of the following article: Step 3 processing option is not available: Discovery mode.

    If this does not solve your problem, please contact us here  providing more information about the problem (license key and a screenshot that describes the problem)

  • Hong ilyoung

    I can not device deactivation

    I have to teach students.

    I want all Device deactivation about red check box

    Edited by Hong ilyoung
  • Daniele (Pix4D)

    Hi Hong ilyoung,

    I have manually deactivated the devices selected in the red box from the license key associated with your account. There should now be 29 free seats on this license that you can use.


  • Hong ilyoung


    hi Daniele ^^

    thank you very much.

    Edited by Hong ilyoung
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