Article feedback (for troubleshooting, post here)

60 comments

• 
  Tony Anderson January 11, 2019 15:41

  I am trying to figure out how to use the calibration option under the initial processing options step 1 but I only have the general tab and not the matching or calibration tab. Any help much appreciated.. 

• 
  Beata (Pix4D) January 14, 2019 07:27

  Hi Tony!

  Please open the Processing Options Window and mark the Advanced option which is located in the left-bottom corner of the window.
  It'll activate the Matching and Calibration tabs. You can read more about calibration options in our article here. 
  Don't hesitate to contact us in terms of any questions. 
  

  Best!

  Edited by Beata (Pix4D) January 14, 2019 07:27
• 
  Simone Horáková February 17, 2019 19:10

  Dear Sirs,

  Let me Kindly ask you for the license of Alvelia s.r.o. we are not getting e-mails advising that the project is in process and how. much time it will take as well as we have not received your invoice for automatic monthly prolonged period Feb - March 2019.

  Thank you in advance for your soon reply.

  KInd Regards,

  Kateřina Bradáčová

  info@alvelia.sk 

• 
  Blake Hays August 06, 2019 22:28

  I did not realize our account was on auto renewal. Blake@southcoastaerial.com
  281-508-6352. Please Help! I can not afford the 350.00 I got charged it sent our account negative. Is there anything you can do to help.

• 
  Teodora (Pix4D) August 07, 2019 09:02

  Hi Blake,

  We have replied to you directly in a private message on the Zendesk.

  Best,

  Teodora

• 
  Datarock SAS August 09, 2019 14:08

  Dear Sirs,

  We have not received your invoice for monthly periods Feb - March 2019, March - Apr 2019, Apr - Jun 2019, Jun - Jul 2019, Jul - Aug 2019.

  Thank you for your soon reply.

  gerencia@dringenieria.com.co

• 
  Momtanu (Pix4D) August 09, 2019 21:30

  Hi,

  My colleague Jennifer has reached out to you :-)

• 
  Samer Rahwanji October 02, 2019 16:23

  Hello Sirs ,

  My name is Samer Rahwanji, I started an account about a couple of months back as a discovery for the software , while I have not done anything in terms of projects yet, am learning through some of the tutorials.

  And since then I got a parrot drone Power 3D modelling which I am told comes with a one year s/w licence. I wanted to find out the details of how I get the license, and when to start it etc , if you would be kind enough to let me know. I am told that once the S/w locks on the drone’s serial number it will start ? Thank you

• 
  Beata (Pix4D) October 03, 2019 05:45

  Hi Samer,

  Thank you for contacting us. 

  If you bought the bundle from Parrot, please contact their Sales Department. 

  In case any package was bought from Pix4D please contact us. 

  Kind regards

• 
  Pix4d aim November 20, 2019 14:52

  Hi 

  I tried to activate Free trial licence to my personal email . I got an error, Then I tried new Google account and created  new account to check any issue with my gmail. 

  but I get  this error pix4d licence 

  Error e0706d: Could not acquire the license. The license is disabled.

  Please support

   

• 
  Kapil (Pix4D) November 20, 2019 19:37

  Hello, 

  I would suggest you open a support ticket by clicking “Contact Support” at the top of the page and provide the detail about the issue. 

  Regards,

• 
  So Sun Sing November 28, 2019 07:12

  Dear Sir,

  We just paid the renewal fee for upgrading and support.Please forward to us the receipt for the payment of USD 870.

  Thank you.

  SoSS

• 
  Teodora (Pix4D) November 28, 2019 08:33

  Hi So Sun,

  For security reasons, please send us a private request by contacting us here: https://www.pix4d.com/support

  Cheers,

  Teodora

• 
  Saurabh Gangwar April 08, 2020 20:11

  I am unable to get my 15-day trial license even after clicking on activate account on the email i received and apart from that I even tried to get 15-day trial license by going to the license menu but it redirected me to cloud again stating 'No valid License' . Help me.

   

   

   
• 
  Teodora (Pix4D) April 09, 2020 08:09

  Hi Saurabh,

  Please contact our sales team: https://www.pix4d.com/contact

  Best,

  Teodora

• 
  signory mutach kapend May 18, 2020 14:30

  Hey guys
  I've reached out to the sales team a few times and still no response. I've been unable to renew my mapper subscription and my bank is not the issue. Please contact me at signoryc44@gmail.com

• 
  Holden (Pix4D) May 18, 2020 20:03

  Hi Mutach. I have reached out to sales to see if they received your message. I will let you know once I hear back. 

• 
  Juan Luzuriaga May 19, 2020 17:00

  Hola.

  Tengo una consulta, me gustaría saber si es posible acceder al curso en línea Pix4Dmapper Essentials y examen de certificación con la version de prueba de 15 días, o es estrictamente necesario adquirir una licencia para poder acceder al curso y a la certificación.

  Saludos.

• 
  Teodora (Pix4D) May 20, 2020 08:21

  Hi Juan,

  If you are interested in participating at our Pix4D training courses, please check out our offers here: https://training.pix4d.com/ You can ask our training team any additional questions, they will gladly help.

  Kind regards,

  Teodora

• 
  Larino Terrinoni May 24, 2020 09:16

  i can't activate the trial version for pix4D mapper

• 
  Marco Paccagnella May 25, 2020 09:20

  Hi Larino,

  please contact our sales team for further help. They will do their best to assist you.

• 
  Randy Rockson June 04, 2020 09:37

  Hi,

  i installed the trial version and even after activation, the 15 day trial license has not been made available and the software is still in discovery mode which limits output. 

  can i get any help with this?. I have tried several times. 

  Thanks.

• 
  Marco Paccagnella June 04, 2020 12:00

  Hi Randy,

  Unfortunately, I could not see any trial license for your account.

  Please contact our sales team for further help. They will do their best to assist you and provide you with a trial.

• 
  Miguel Angel Danna Bartoletti June 08, 2020 16:32

  Hola buenas tardes, deseo saber como soluciono el problema de mi licencia anual. Tuve que cambiar el disco rígido de mi notebook, en el disco nuevo baje el programa pix4Dfields ingreso correo y clave y me informa que mi licencia vence el 30 de enero de 2021, con clave de producto: 5c9a273c, pero no me permite entrar a mi licencia anual.
  Serian tan amable de decirme como resuelvo este problema, ya que la licencia es anual y no quiero perderla por el costo que significa para nosotros.

  Ing. Miguel A. Danna
  ing.danna@hotmail.com

• 
  Kapil (Pix4D) June 09, 2020 02:38

   

  Hi Miguel, 

  The reason you were not able to log in is that the license was used on your older device. I have remotely deactivated the device that was activated with your Pix4Dfields license. You should now be able to log in and access your license.

  Best,

   
• 
  Junhee Jang July 09, 2020 01:50

  

  I have two computers in my school lab. But 2020.6.5 first activated computer(named ipd-blocked) had broken OS(windows 10 pro) because of SSD problem. 

  So I can't deactivate or log out my account. Also in license page I can't do anything. How can I get rid of first computer license?

  Edited by Junhee Jang July 09, 2020 02:00
• 
  Marco Paccagnella July 09, 2020 06:02

  Hello Junhee, I deactivated the license from this computer. Let me know if you get any issues with it

• 
  lee sang whoa July 10, 2020 05:55

  

   

  

  I have a perpetual license and installed a new computer.
  There is nothing in the list of active devices. But the remaining devices is 2/2.
  so in license page I can't do anything

  Edited by lee sang whoa July 10, 2020 06:23
• 
  Beata (Pix4D) July 13, 2020 08:56

  Hi lee sang whoa,

  Did you manage to solve the problem? In our system, I can see 2 devices remain available.

  Regards

• 
  jose franchino August 13, 2020 20:21

  Hi to all, sorry for troubble.

  I created an account on my work pc (business) to be able to test pix4d mapper in trial version. Registration was successful. from control panel it gives me a 15-day trial license activated. I downloaded and installed the program not on registration pc (business pc) but on a home pc. when I launch it, logging in, it makes me go into discovery mode saying no license available. The home pc was used to do a pix4d course in November 2019 by my husband. I'm loggin with my registration data.how can i activate the trial version? Thank you

  Jose