Pix4D guide to troubleshoot license issues

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  • Tony Anderson

    I am trying to figure out how to use the calibration option under the initial processing options step 1 but I only have the general tab and not the matching or calibration tab. Any help much appreciated.. 

  • Beata (Pix4D)

    Hi Tony!

    Please open the Processing Options Window and mark the Advanced option which is located in the left-bottom corner of the window.
    It'll activate the Matching and Calibration tabs. You can read more about calibration options in our article here
    Don't hesitate to contact us in terms of any questions. 


    Edited by Beata (Pix4D)
  • Simone Horáková

    Dear Sirs,

    Let me Kindly ask you for the license of Alvelia s.r.o. we are not getting e-mails advising that the project is in process and how. much time it will take as well as we have not received your invoice for automatic monthly prolonged period Feb - March 2019.

    Thank you in advance for your soon reply.

    KInd Regards,

    Kateřina Bradáčová


  • Blake Hays

    I did not realize our account was on auto renewal. Blake@southcoastaerial.com
    281-508-6352. Please Help! I can not afford the 350.00 I got charged it sent our account negative. Is there anything you can do to help.

  • Teodora (Pix4D)

    Hi Blake,

    We have replied to you directly in a private message on the Zendesk.



  • Datarock SAS

    Dear Sirs,

    We have not received your invoice for monthly periods Feb - March 2019, March - Apr 2019, Apr - Jun 2019, Jun - Jul 2019, Jul - Aug 2019.

    Thank you for your soon reply.


  • Momtanu (Pix4D)


    My colleague Jennifer has reached out to you :-)

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