Pix4D guide to troubleshoot license issues


Was this article helpful?
10 out of 68 found this helpful

Article feedback (for troubleshooting, post here)


  • Tony Anderson

    I am trying to figure out how to use the calibration option under the initial processing options step 1 but I only have the general tab and not the matching or calibration tab. Any help much appreciated.. 

  • Avatar
    Beata (Pix4D)

    Hi Tony!

    Please open the Processing Options Window and mark the Advanced option which is located in the left-bottom corner of the window.
    It'll activate the Matching and Calibration tabs. You can read more about calibration options in our article here
    Don't hesitate to contact us in terms of any questions. 


    Edited by Beata (Pix4D)
  • Simone Horáková

    Dear Sirs,

    Let me Kindly ask you for the license of Alvelia s.r.o. we are not getting e-mails advising that the project is in process and how. much time it will take as well as we have not received your invoice for automatic monthly prolonged period Feb - March 2019.

    Thank you in advance for your soon reply.

    KInd Regards,

    Kateřina Bradáčová


  • Blake Hays

    I did not realize our account was on auto renewal. Blake@southcoastaerial.com
    281-508-6352. Please Help! I can not afford the 350.00 I got charged it sent our account negative. Is there anything you can do to help.

  • Avatar
    Teodora (Pix4D)

    Hi Blake,

    We have replied to you directly in a private message on the Zendesk.



  • Datarock SAS

    Dear Sirs,

    We have not received your invoice for monthly periods Feb - March 2019, March - Apr 2019, Apr - Jun 2019, Jun - Jul 2019, Jul - Aug 2019.

    Thank you for your soon reply.


  • Avatar
    Momtanu (Pix4D)


    My colleague Jennifer has reached out to you :-)

  • Samer Rahwanji

    Hello Sirs ,

    My name is Samer Rahwanji, I started an account about a couple of months back as a discovery for the software , while I have not done anything in terms of projects yet, am learning through some of the tutorials.

    And since then I got a parrot drone Power 3D modelling which I am told comes with a one year s/w licence. I wanted to find out the details of how I get the license, and when to start it etc , if you would be kind enough to let me know. I am told that once the S/w locks on the drone’s serial number it will start ? Thank you

  • Avatar
    Beata (Pix4D)

    Hi Samer,

    Thank you for contacting us. 

    If you bought the bundle from Parrot, please contact their Sales Department. 

    In case any package was bought from Pix4D please contact us

    Kind regards

  • Pix4d aim


    I tried to activate Free trial licence to my personal email . I got an error, Then I tried new Google account and created  new account to check any issue with my gmail. 

    but I get  this error pix4d licence 

    Error e0706d: Could not acquire the license. The license is disabled.

    Please support


  • Kapil (Pix4D)


    I would suggest you open a support ticket by clicking “Contact Support” at the top of the page and provide the detail about the issue. 


  • So Sun Sing

    Dear Sir,

    We just paid the renewal fee for upgrading and support.Please forward to us the receipt for the payment of USD 870.

    Thank you.


  • Avatar
    Teodora (Pix4D)

    Hi So Sun,

    For security reasons, please send us a private request by contacting us here: https://www.pix4d.com/support



  • Saurabh Gangwar
    I am unable to get my 15-day trial license even after clicking on activate account on the email i received and apart from that I even tried to get 15-day trial license by going to the license menu but it redirected me to cloud again stating 'No valid License' . Help me.
  • Avatar
    Teodora (Pix4D)

    Hi Saurabh,

    Please contact our sales team: https://www.pix4d.com/contact



  • signory mutach kapend

    Hey guys
    I've reached out to the sales team a few times and still no response. I've been unable to renew my mapper subscription and my bank is not the issue. Please contact me at signoryc44@gmail.com

  • Holden (Pix4D)

    Hi Mutach. I have reached out to sales to see if they received your message. I will let you know once I hear back. 

  • Juan Luzuriaga


    Tengo una consulta, me gustaría saber si es posible acceder al curso en línea Pix4Dmapper Essentials y examen de certificación con la version de prueba de 15 días, o es estrictamente necesario adquirir una licencia para poder acceder al curso y a la certificación.


  • Avatar
    Teodora (Pix4D)

    Hi Juan,

    If you are interested in participating at our Pix4D training courses, please check out our offers here: https://training.pix4d.com/ You can ask our training team any additional questions, they will gladly help.

    Kind regards,


  • Larino Terrinoni

    i can't activate the trial version for pix4D mapper

  • Marco Paccagnella

    Hi Larino,

    please contact our sales team for further help. They will do their best to assist you.

  • Randy Rockson


    i installed the trial version and even after activation, the 15 day trial license has not been made available and the software is still in discovery mode which limits output. 

    can i get any help with this?. I have tried several times. 


  • Marco Paccagnella

    Hi Randy,

    Unfortunately, I could not see any trial license for your account.

    Please contact our sales team for further help. They will do their best to assist you and provide you with a trial.

  • Miguel Angel Danna Bartoletti

    Hola buenas tardes, deseo saber como soluciono el problema de mi licencia anual. Tuve que cambiar el disco rígido de mi notebook, en el disco nuevo baje el programa pix4Dfields ingreso correo y clave y me informa que mi licencia vence el 30 de enero de 2021, con clave de producto: 5c9a273c, pero no me permite entrar a mi licencia anual.
    Serian tan amable de decirme como resuelvo este problema, ya que la licencia es anual y no quiero perderla por el costo que significa para nosotros.

    Ing. Miguel A. Danna

  • Kapil (Pix4D)

    Hi Miguel, 

    The reason you were not able to log in is that the license was used on your older device. I have remotely deactivated the device that was activated with your Pix4Dfields license. You should now be able to log in and access your license.


  • Junhee Jang

    I have two computers in my school lab. But 2020.6.5 first activated computer(named ipd-blocked) had broken OS(windows 10 pro) because of SSD problem. 

    So I can't deactivate or log out my account. Also in license page I can't do anything. How can I get rid of first computer license?

    Edited by Junhee Jang
  • Marco Paccagnella

    Hello Junhee, I deactivated the license from this computer. Let me know if you get any issues with it

  • lee sang whoa


    I have a perpetual license and installed a new computer.
    There is nothing in the list of active devices. But the remaining devices is 2/2.
    so in license page I can't do anything

    Edited by lee sang whoa
  • Avatar
    Beata (Pix4D)

    Hi lee sang whoa,

    Did you manage to solve the problem? In our system, I can see 2 devices remain available.


  • jose franchino

    Hi to all, sorry for troubble.

    I created an account on my work pc (business) to be able to test pix4d mapper in trial version. Registration was successful. from control panel it gives me a 15-day trial license activated. I downloaded and installed the program not on registration pc (business pc) but on a home pc. when I launch it, logging in, it makes me go into discovery mode saying no license available. The home pc was used to do a pix4d course in November 2019 by my husband. I'm loggin with my registration data.how can i activate the trial version? Thank you


Article is closed for comments.