Pix4D guide to troubleshoot license issues Follow Was this article helpful? 3 out of 14 found this helpful Related articles How to renew Support and Updates How to log out Pix4Dmapper Desktop Pix4Dcapture guide to troubleshoot issues Troubleshooting Pix4Dcapture FAQ on the accurate geolocation pipeline Article feedback (for troubleshooting, post here) 20 comments Tony Anderson January 11, 2019 15:41 I am trying to figure out how to use the calibration option under the initial processing options step 1 but I only have the general tab and not the matching or calibration tab. Any help much appreciated.. Beata (Pix4D) January 14, 2019 07:27 Hi Tony! Please open the Processing Options Window and mark the Advanced option which is located in the left-bottom corner of the window. It'll activate the Matching and Calibration tabs. You can read more about calibration options in our article here. Don't hesitate to contact us in terms of any questions. Best! Edited by Beata (Pix4D) January 14, 2019 07:27 Simone Horáková February 17, 2019 19:10 Dear Sirs, Let me Kindly ask you for the license of Alvelia s.r.o. we are not getting e-mails advising that the project is in process and how. much time it will take as well as we have not received your invoice for automatic monthly prolonged period Feb - March 2019. Thank you in advance for your soon reply. KInd Regards, Kateřina Bradáčová email@example.com Blake Hays August 06, 2019 22:28 I did not realize our account was on auto renewal. Blake@southcoastaerial.com 281-508-6352. Please Help! I can not afford the 350.00 I got charged it sent our account negative. Is there anything you can do to help. Teodora (Pix4D) August 07, 2019 09:02 Hi Blake, We have replied to you directly in a private message on the Zendesk. Best, Teodora Datarock SAS August 09, 2019 14:08 Dear Sirs, We have not received your invoice for monthly periods Feb - March 2019, March - Apr 2019, Apr - Jun 2019, Jun - Jul 2019, Jul - Aug 2019. Thank you for your soon reply. firstname.lastname@example.org Momtanu (Pix4D) August 09, 2019 21:30 Hi, My colleague Jennifer has reached out to you :-) Samer Rahwanji October 02, 2019 16:23 Hello Sirs , My name is Samer Rahwanji, I started an account about a couple of months back as a discovery for the software , while I have not done anything in terms of projects yet, am learning through some of the tutorials. And since then I got a parrot drone Power 3D modelling which I am told comes with a one year s/w licence. I wanted to find out the details of how I get the license, and when to start it etc , if you would be kind enough to let me know. I am told that once the S/w locks on the drone’s serial number it will start ? Thank you Beata (Pix4D) October 03, 2019 05:45 Hi Samer, Thank you for contacting us. If you bought the bundle from Parrot, please contact their Sales Department. In case any package was bought from Pix4D please contact us. Kind regards Pix4d aim November 20, 2019 14:52 Hi I tried to activate Free trial licence to my personal email . I got an error, Then I tried new Google account and created new account to check any issue with my gmail. but I get this error pix4d licence Error e0706d: Could not acquire the license. The license is disabled. Please support Kapil (Pix4D) November 20, 2019 19:37 Hello, I would suggest you open a support ticket by clicking “Contact Support” at the top of the page and provide the detail about the issue. Regards, So Sun Sing November 28, 2019 07:12 Dear Sir, We just paid the renewal fee for upgrading and support.Please forward to us the receipt for the payment of USD 870. Thank you. SoSS Teodora (Pix4D) November 28, 2019 08:33 Hi So Sun, For security reasons, please send us a private request by contacting us here: https://www.pix4d.com/support Cheers, Teodora Saurabh Gangwar April 08, 2020 20:11 I am unable to get my 15-day trial license even after clicking on activate account on the email i received and apart from that I even tried to get 15-day trial license by going to the license menu but it redirected me to cloud again stating 'No valid License' . Help me. Teodora (Pix4D) April 09, 2020 08:09 Hi Saurabh, Please contact our sales team: https://www.pix4d.com/contact Best, Teodora signory mutach kapend May 18, 2020 14:30 Hey guys I've reached out to the sales team a few times and still no response. I've been unable to renew my mapper subscription and my bank is not the issue. Please contact me at email@example.com Holden (Pix4D) May 18, 2020 20:03 Hi Mutach. I have reached out to sales to see if they received your message. I will let you know once I hear back. Juan Luzuriaga May 19, 2020 17:00 Hola. Tengo una consulta, me gustaría saber si es posible acceder al curso en línea Pix4Dmapper Essentials y examen de certificación con la version de prueba de 15 días, o es estrictamente necesario adquirir una licencia para poder acceder al curso y a la certificación. Saludos. Teodora (Pix4D) May 20, 2020 08:21 Hi Juan, If you are interested in participating at our Pix4D training courses, please check out our offers here: https://training.pix4d.com/ You can ask our training team any additional questions, they will gladly help. Kind regards, Teodora Larino Terrinoni May 24, 2020 09:16 i can't activate the trial version for pix4D mapper Please sign in to leave a comment.