How to renew Support and Updates

Renewing the Support & Updates service will give access to Cloud processing (depending on the license), personal technical support as well as to new versions of the Pix4D desktop application that you own as they are released. If the Support and Updates has expired or is about to expire, it is possible to renew it from the Pix4D Cloud page. Log in with the credentials of the account associated with the license.

Support and Updates has not expired yet

1. In the top right corner, click the user icon to open the user menu.
2. Select License Management.

license_management.png

3. Go to the panel of the active license, and next to Support & Updates, click Extend now.

Support and Updates has expired

1. In the top right corner, click the user icon to open the user menu.
2. Select License Management.
3. On the panel of the license with expired Support & Updates, click Buy now to renew.

buy_now.png

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8 comments

  • JORGE CHACE

    I just got first month free, but does not work, how could I download it again?

  • Daniel (Pix4D)

    Hello Jorge,

    You can download the software here.

    Regards.

  • Paul Andres Manrique

    I want to renew my subscription now and it doesn't give me the option.

  • Kapil (Pix4D)

    Hi Paul, 

    The renew of support and updates is not required for the yearly license user.  If you want to renew your subscription, you can simply go to the store and purchase the new yearly license.

    Regards.  

  • Dave Klos

    We have renewed our license a couple of days ago and we show a non commercial license that will not allow us to use the 3 DSM step

    Please update our license or let us know how to update

     

  • Kapil (Pix4D)

    Hi Dave, 

    It looks like you are logged in using the Discovery mode. First, I would recommend you to log out of the Pix4Dmapper Desktop. Then, when you log in back, you will see a window like the one attached below. Select the available license you want to use and click ok.

  • Jim Smart

    I have not renewed my access due to lack of work as a result of covid-19 placing client projects on hold.  Can I gain access to projects already processed to show to prospective new clients?  Or do I need to pay the monthly fee?

  • Kapil (Pix4D)
     

    Hi Jim, 

    Accordingly to our Pix4Dcloud retention policy, cloud projects will only be deleted 6 months after the end of the validity of the license. This is valid for monthly, yearly, and OTC licenses. If you had a valid license few months ago, you should be able to access your cloud projects. For more information, I would recommend you to go through our support article on Retention policy of Pix4Dcloud projects.

     
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