How to renew Support and Upgrades

A valid Support & Upgrades gives access to personal technical support and to the latest product versions as soon as they are released. If the Support & Upgrades has expired or is about to expire, it is possible to be renewed online.

Support & Upgrades has not expired yet

To extend Support & Upgrades before its expiration:

For users without Organization management

1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
2. On the left sidebar, select Plans and licenses.
   
   
   
3. Select Licenses.
   
4. Select Advanced Settings.
   
   
   
5. Scroll down the section of the active license, and next to Support & Upgrades, click Get support and upgrade.
   
   
   

For users using Organization management

1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
2. Click on your name in the top right corner and select your organization containing the license. 
   
   
   
3. On the left sidebar, select Plans and licenses.
   
4. Select Advanced Settings.
   
   
   
5. Scroll down the section of the active license, and next to Support & Upgrades, click
   Get support and upgrade.
   
   
   

Support & Upgrades has expired

To renew Support & Upgrades after its expiration:

For users without Organization management

1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
2. On the left sidebar, select Plans and licenses.
   
   
   
3. Select Licenses.
   
4. Select Advanced Settings.
   
5. Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.
   

For users using Organization management

1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
2. Click on your name in the top right corner and select your organization containing the license. 
   
   
   
3. On the left sidebar, select Plans and licenses.
   
4. Select Advanced Settings.
   
   
5. Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.