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How to renew Support and Upgrades

A valid Support & Upgrades gives access to personal technical support and to the latest product versions as soon as they are released. If the Support & Upgrades has expired or is about to expire, it is possible to be renewed online.

IN THIS ARTICLE

Support & Upgrades have not expired yet
Support & Upgrades have expired

Support & Upgrades have not expired yet

To extend Support & Upgrades before its expiration:

  1. Open your account page and log in with your Pix4D account.
  2. Under Your Organizations, select the Dashboard of your organization holding the license(s) you want to check.
  3. On the left sidebar, select Plans and licenses.


  4. Scroll down the section of the active license, and next to Support & Upgrades, click
    Get support and upgrade.
    image (12)

  5. In this case, when the S&U is renewed while it is still active, the new S&U year will start at the expiration date (this means, you can renew S&U even many days before its expiration, without losing days of service).

Note: Only the Organization's Owners and Managers can extend Support and Upgrades. Learn more about Organization Management roles here: Roles.

Support & Upgrades have expired

To renew Support & Upgrades after its expiration:

  1. Open your account page and log in with your Pix4D account.
  2. Under Your organizations, select the Dashboard of your organization holding the license(s) you want to check.
  3. On the left sidebar, select Plans and licenses.
  4. Scroll down to the section of the active license, and next to Support & Upgrades, click Buy now.

    get support
  5. In this case, when the S&U is renewed after its expiration, the new S&U year will start at the moment of renewal.

Note: Only the Organization's Owners and Managers can buy Support and Upgrades. Learn more about Organization Management roles here: Roles.