The Maintenance plan allows users with a One-Time Charge (OTC) license to get access to newer software versions and technical support.
This is replacing the legacy Support and Upgrades (S&U) and is subscription-based; it is renewing automatically at the end of the period (if not canceled). The price difference between the purchase "before expiration" and "after expiration" has been discontinued. Now the price is the same, whether purchased before or after expiration.
Note: The subscription to a Maintenance Plan is applied directly to the selected license, and you will not receive a new license key.
Note: Only the Organization's Owners and Managers can subscribe to or cancel a Maintenance Plan. Learn more about Organization Management roles here: Roles.
How to subscribe to the Maintenance Plan
To subscribe to the Maintenance Plan:
- Open the Plans and Licenses page.
- Log in with your PIX4D account (if asked) and select the organization owning the relevant OTC license (you should have an Owner or Manager role for the selected organization).
- Scroll down the section of the active license, and next to Support & Upgrades, click
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- You will be redirected to the e-commerce page, where you will be prompted to subscribe to a Maintenance Plan. Ensure that the right OTC license is selected.
Note: The Loyalty Maintenance Plan is a less expensive version available to customers who purchased an OTC license before January 2026. Contact our Sales Team to learn more about it.
How to cancel a Maintenance Plan
To cancel a Maintenance Plan, please follow the same procedure as described in the How to cancel a subscription plan article.