Pix4Dcapture guide to troubleshoot issues

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  • Helmuth Wiesinger

    Hi Gael,

    I was able to test your suggestion with a mobile phone in flight mode after uploading the mission to the drone and before starting the mission. That works well and is definitely a useful solution to avoid beeing interrupted by incoming calls.

    Best reards,

  • Jean-Marc Temmos

    Bonjour

    j'utilise un phantom 4PROV2

    lors de certaines missions avec pix4dcapture, dans un seul sens, le drone avance par acoup et prend de multiples photos, il y a une perte de temps énorme et il ne peut terminer la mission

    dans l'autre sens tout se passe bien.

    ce problème est aléatoire, le même jour, pour la mission juste à coté, aucun problème (cela ne provient donc pas d'un problème de liaison, de météo, de GPS...)

    le drone clignote rapidement au niveau de la led verte : freinage!!! (c'est effectivement ce qu'il fait)

    tous les logiciels sont à jour

    @gael

    Informations complémentaires:

    - j'utilise android 7.0
    - firmware drone, console et tablette à jour
    - quand le problème se produit, si j'interromps la mission puis que je reprends la même, le phénomène se reproduit
    - il se produit aussi dans d'autres missions (de façon aléatoire) et tout à coup ne se produit plus du tout

     

    Merci par avance

     

     

    Edited by Jean-Marc Temmos
  • Avatar
    Gaël (Pix4D)

    Bonjour Jean-Marc,

    Utilisez vous la version Android ou iOS de Pix4Dcapture?
    Le Firmware de votre drone est-il à jour?

    Ce problème ne nous a pas été reporté pour le moment. Dans un premier temps, je vous recommande:
    - D'effectuer les étapes de notre article de troubleshooting. Si celui-ci est correctement suivi, il permet de résoudre la plupart des problèmes qui peuvent être rencontrés par les utilisateurs.
    - D'interrompre la mission si un comportement innatendu advient durant celle-ci.

    Est-ce que vous avez pu reproduire le problème dans des conditions similaires?

    Salutations,

  • Roberto Castaneda

    Hi, I have a DJI Phantom 4 pro + drone which includes a remote control with a screen, however, at first I was struggling to install the pix 4d capture app, and now that I have been able to installed it together with the Ctrl+DJI app, it doesn't connect with the drone and I cannot start the flight.

    Do you know how I can solve this problem, or is it that the app is not compatible with the remote control with a screen?

    Thank you!

  • Avatar
    Gaël (Pix4D)

    Hi Roberto, 

    We do not officially support the Phantom 4 Pro+ with the integrated screen. 
    However, there are two cases:
    - If you own the P4P+ V2, then the drone is not compatible at all with our application.
    - If you own the P4P+ V1, there is a workaround you can try to make it work but we can not make any guarantee about it.

    You can get the latest APKs from this support page.

    Best,

    Edited by Gaël (Pix4D)
  • Roberto Castaneda

    Thanks a lot I will try that!

    Then, Which drone do you recommend to use pix4d Capture? Mavic air, mavic pro or mavic pro 2? I would like to buy one of those but, the prices are very different and I want one that can work well with your app

  • Avatar
    Gaël (Pix4D)

    Hi Roberto, 

    Thank you for using our application to fly drones! You can find the list of the supported drones and cameras here. We usually don't recommend any drone in particular. It will depend on your budget, application... However, I will not recommend the DJI Mavic Pro 1 with our application as several issues were raised in the past with that drone using pix4Dcapture.

    Best,

  • Avano Chan

    Hi, 
    I have a DJI Mavic 2 Pro with a smart controller. I have installed Pix4Dcapture as well as Mapbox in the smart controller.

    However, the smart controller fails to display the Basemap. I am pretty sure everything is in the latest version.

    I wonder what should I do to tackle this problem. Many thanks. 

  • Kapil (Pix4D)
     

    Hi Avano, 

    The DJI smart controller is not supported by the Pix4Dcapture at this time. That is the reason you are having an issue with it. 

    Regards,

     
  • Neil Lassettre

    Hello,

    I use a P4 drone and have flown dozens of missions using my iPhone 6 with pix4Dcapture. I am about to get an iPad mini (WiFi and cellular capabilities). If i download the pix4Dcapture app on my new iPad mini will all of my flights/missions still be accessible? I will be transferring my original (iPhone) phone number to the new iPad mini if that helps. 

    Basically i just want to make sure i can still repeat (have access to) my same missions when i start flying my drone with this new tablet.

    thanks!

  • Kapil (Pix4D)

    Hi Neil, 

    The missions are not synchronized to the cloud. They are saved in the memory of your device in which the app is installed. So, in your case, if you download the Pix4dcapture app on a new iPad, there will be no mission in it. 

    Regards,

  • Consultas Generales

    Hola.

    Su ayuda por favor con lo siguiente: He programado una misión de vuelo en mi tablet con exito. Seguidamente,  he tratado de abrir la misión creada anteriormente en mi celular para ejecutar el vuelo, pero en el teléfono no aparece la misión creada en la tablet.

    Sus comentarios por favor.

     

    Edgardo Prado.

    edgardoprado@hotmail.com.

     

     

  • clay sampson

    Hey there I have the parrot bluegrass and I can't find information after I scout a field. It isn't showing up on the sd card as well. I am using a Mac book air? Any suggestions into trying figure this out 

  • Kapil (Pix4D)
     

    Hello, 

    You should be able to see the images in the SD card of the drone. If it is not recorded on the SD card then there should either an issue with the SD card or in the process of saving the image on the SD card. As a first step, I would suggest you go through all the basic checks and troubleshooting steps as it will solve most of the issues that can be encountered if properly followed. If not, I would recommend you to use the different SD card.

    Regards, 

     
  • Lennart Persson

    Hi!

    After your latest update of the Mapper-app the time of a mission in slowest speed has been tenfold!?!
    For example; mission in Simple Grid, 80 x 70 meters in seconds slowest speed: 12 minutes.
    Same mission in slowest speed: 131 minutes!?!

    Best Regards
    Lennart

  • Kapil (Pix4D)

    Hi Lennart, 

    After the recent release of iOS version 4.9.0 of Pix4Dcapture app, the lowest speed of the drone was changed. For more information, I would suggest you to go through our (iOS) Pix4Dcapture release notes. I would suggest you increase the drone speed using the setting. 

  • Adam Sjölund

    Hi!

    I am flying DJI Inspire 2 with X4S camera and an Ipad (IOS).

    I did a 5km flight over the road, 6 flights total. I have two big gaps on the way, missing around 400 images and didn't find any answear why that happened.

    It wasn't my first flight, but it didn't happen before.

    Everything seemed to be perfectly fine and normal during flights, no error or loss of connection appeard. Everything was updated, working as usual, camera calibrated etc.

    I was in the fast mode as usual, no tree areas where the images are missing.

    The only thing I can think of that could go wrong is that in the Camera View in the right corner where I can see the flight I lost connection for a little bit, meaning that the view got stuck for few seconds don't know how much exactly but could be 10-20 and then it got back to normal.

    The drone was flying the path normally, I could see the camera icons on the screen and didn't get any info about loosing connection.

    Could I also make a mistake by drawing one big polygon for 2,5km of road? It was appearing orange but I thought it's just that it informs me that it's too big area to fly from one homepoint and I changed them on the way, doesn't seem like that affected the flight.

    Could it be something else? Please give me some clues what I can check other than updating everything, restarting all the devices and connections because I alredy did that.

    Thank you in advance!

    Kind regards,

    Adam

  • Kapil (Pix4D)

    Hello, 

    This type of issue will mainly occur when there is a connection lost during the flight. So, make sure your drone is in the sight of view, and nothing is blocking the single from your remote controller to the drone. I would suggest you go through all the [basic checks and troubleshooting steps](https://support.pix4d.com/hc/en-us/articles/115004119343-Troubleshooting-Pix4Dcapture) as it will solve most of the issues that can be encountered if properly followed.

    Best,

  • Horus Aeronaves

    Hello,

    The Mavic Mini SDK became avaiable on 28th of July.

    How long will you take to insert that on the Pix4D Capture?

    We are really anxious for that.

    Thanks,

  • Kapil (Pix4D)

    Hello, The DJI Mavic is not supported by pix4Dcapture at the moment, and it is currently not in our pipeline to support it in 2020. If things change, we will publish it at our page on Supported drones, cameras and controllers

    Edited by Kapil (Pix4D)
  • Aldo Genco russo

    Salve, ho un drone Anafi con Skycontroller 3. Uso un dispositivo Android connesso col controller. Purtroppo in fase di edit della griglia la mappa scompare e riappare solo quando agisco nella schermata di geo localizzazione del drone. Grazie mille

    Saluti

  • sara arcila alvarez

    Hola , Tengo un Mavic 2 Pro, cuando el esta realizando un vuelo de un momento a otro se queda suspendido en mitad de la misión en el aire y no avanza , este vuelo lo estoy realizando con Pix4DCapture , y con la versión de Android .Esto por que sucede ?

  • Kapil (Pix4D)

    Hello Sara, 

    The behavior you are describing can’t be replicated on our side and has not been reported to us so far. I would suggest you go through all the basic checks and troubleshooting steps as it will solve most of the issues that can be encountered if properly followed.

    Regards,

  • Michael Kusch

    Sara, eso es por limitantes en DJI Go, ya sea porque el dron está a mucha altura o muy lejos. Me sucede lo mismo. Puedes probart esto:

    Cuando el dorn se suspende. Sal de PIX4D y entra a DJI Go. Desconecta y reconecta el cable usb y asigna la conexión a DJI Go. Ahí podrás ver el mensaje de DJI diciendo por qué está detenido.

    A mi esto me sucede aleatoreamente si vuelo a más de 120 metros de altura

  • Michael Kusch

    During a mission with my Phatom 4 Pro v2.0 and Samsung S8+, when switching to camera view and then back to map view, the app starts lagging horribly. I can still see battery % and a few other drone data, but the map and camera/map buttons are frozen. I still hear the image taking sounds, but the drone position is not updating.

  • Kapil (Pix4D)

    Hello,

    The behavior you are describing can’t be replicated on our side and has not been reported to us so far. I would suggest you go through all the basic checks and troubleshooting steps as it will solve most of the issues that can be encountered if properly followed.

     

  • Suvi Saarnio

    Hi!

    I have been using Pix4D for polygon missions with Phantom 4 pro v2 and a Samsung tablet. Lately I have been having different issues with it. Sometimes it goes to the place where the mission is supposed to start but just hoovers there and does nothing. Sometimes it starts the mission, but at some point stops moving and just hoovers. Any ideas what could be the problem? I have updated all the programs and the drone and everything, SD card is empty ad plenty of memory on the tablet, I have calibrated the drone, everything is green with the pre-flight checklist, I have shut down all the programs & drone etc. and started everything again multiple times, plenty of satellites available, no wind..

  • Michael Kusch

    Suvi,

    I had the same problem with Dronedeploy, P4Pv2 and samsung S8+.
    Trying to troubleshoot, I swiched to Dji Go 4 while the drone was hovering on several ocations, and found out DJI Go was complaining about altitude and/or distance between controler/homepoint and drone.
    This are not the distance settings you can change, but the ones on the safety flying restrictions basemap of DJI (or whatever it is called). You know, the one DJI GO prompts you to update every once in a while.

    While hovering I was able to unblock the drone in DJI Go and it would continue to fly the mission, but then stop and hover again and I had to repeat the process.

    When you switch back to PIX4D you are able to see the drone flying the mission, but it wont make the image capture sound nor show the image capture icons, nor show you an option to reconnect to the current mission (droedeploy does alow you to reconnect, but has other issues)

    Neither Pix4D nor DD show you this mission halt warning nor do they have a way to allow you to continue the mission.

    BUT THEY SHOULD!

    Edited by Michael Kusch
  • Hipolito Young

    Hola, poseo un parrot Bluegrass y tengo el inconveniente que no me guarda las imágenes MSP en la SD Card.
    Tanto el drone BG tiene la última versión 4.6.5 y la Sequoia tambien 1.7.1
    Me genera carpeta en la SD denominada LOG donde guarda los datos de calibración de las imágenes de la misión pero no las fotos msp (sequoia_diag.dat y sequoia_paramt.dat)
    Por otro lado genera una carpeta llamada 0000 (donde guarda las img MSP de la calibración radiométrica)
    He realizado diferentes misiones e vuelo a diferentes intervalos de tiempos de captura de fotos + lento y mas rápido y las fotos MSP no aparecen.
    También segui lo pasos comprobaciones básicas y pasos de solución de problemas. y nada.
    Alguien me ayuda.
    Lo compare con otro equipo exactamente igual intercambie tarjetas SD y es lo mismo. el formato de guardado de carpetas si difiere.
    en el drone que funciona bien las carpetas se denominan con un numero de referencia y no LOG.

  • Paulo Alberto Verdugo Gómez

    Hola,

     

    Tengo un drone Anafi Work con el que he trabajado tanto con Free Flight 6 y Pix4d Capture, este trabajo lo he realizado en variadas ocaciones, aunque costaba mucho que el pix4d Capture reconozca al drone, pero hace unos 3 días ya no lo reconoce y se cae todo el tiempo el Pix4d Capture, por lo que no he podido realizar levantamientos programados.

     

    Utilizo un Samsung Note 9 para operarlo.

     

    Me podrían ayudar con esto por favor.

     

    Saludos.

     

    Paulo.

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