Retention policy of Pix4D Cloud projects

After a trial, a license, or the Support & Upgrade of an OTC license expires, all projects that were created on Pix4D Cloud with the associated Pix4D account are deleted based on our retention policy. This means the projects are not accessible anymore.

If no Pix4D license is valid (OTC requires valid S&U), projects are deleted:

  • After 30 days for trials.
  • After 6 months for all monthly, yearly, and OTC licenses.

Notification emails are sent to inform users 30 days, 7 days, and 1 day before proceeding to deletion.

 

 
Example: A user uploads a project with a trial and, 20 days after the trial expiration date, the user buys a monthly license: the project will not be removed. However, if the user buys the monthly license after 31 days the trial expired, the project will not be accessible anymore.
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4 comments

  • Paul Bergetz

    I need to run some autonomus captures once the weather clears up which maybe two months in Chicago.  How do I test the product again?  The captures I had are not suitable to allow me to approve buying subscription as of yet.  I will need the capture and mapping modules again. I believe it cost about 300 per month. Am I correct in assuming if I have a lapse of more then 30 days when licensed all my project will be deleted?  Seems like a poor marketing plan.

     

    Please 

    Advise

  • Holden (Pix4D)

    Hi Paul. I'm not sure I understand. If the projects you currently have are not suitable then why would you want to retain them? We absolutely want to empower you to explore Pix4D to see what it can do for you. You can extend your trial once you have a chance to test by going to license management in the cloud. You can also download any images or data outputs produced in the cloud that you want to save. Let us know if you have any questions.

  • Isaak Elhanaty

    Hi,

    I've tried to download the project before deletion, and it doesn't allows me to download the point cloud and the geotiff + .tfw + .prj.

    These are the most important products of the project. Why shouldn't I have permission to download it.

    I tried to download it after the last warning. the project will be deleted tomorrow,

     

    Isaak Elhanaty

    Edited by Isaak Elhanaty
  • Alice (Pix4D)

    Hi Isaak,

    Could you retry again downloading the files now? If you still cannot download the outputs, you will receive an email soon with a link to a OneDrive folder where I am putting the files you need (please check also the spam box, if you can't find it in your inbox).

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