The log files are helpful to diagnose problems related to the app. It can be accessed following the procedure described below.
In Android, the log files are located in the Pix4D folder in the internal memory of the device. The path to the Pix4D folder is: ...\device_name\Internal storage\Pix4D. The log files can be found below the project folders and are named:
For more information about how to access the Pix4D folder: (Android, iOS) How to transfer and process images after the mission.
In iOS, the files can be extracted directly from the device by using Pix4Dcapture.
Using this procedure an email, which contains all the basic information about the drone and the device, parameters of the last mission, and log files (.zip), is automatically generated:
- Open Pix4Dcapture.
- Tap TUTORIAL/HELP.
- Tap SEND ALL LOGS.
For more information about how to access the LogFile folder: (Android, iOS) How to transfer and process images after the mission.