(Android, iOS) How to extract the log files

The log files are helpful to diagnose problems related to the app. It can be accessed following the procedure described below.

 

Procedure with Android

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In Android, the log files are located in the Pix4D folder in the internal memory of the device. The path to the Pix4D folder is: ...\device_name\Internal storage\Pix4D. The log files can be found below the project folders and are named:

  • Pix4Dmapper.log
  • pix4dcapture.log
  • ctrl_dji.log
 
Important: If you upload log files for technical support, copy them to the desired location on the computer and send the THREE files.

For more information about how to access the Pix4D folder: 214516203.

Procedure with iOS

In iOS, the files can be extracted directly from the device by using Pix4Dcapture.

Using this procedure an email, which contains all the basic information about the drone and the device, parameters of the last mission, and log files (.zip), is automatically generated:

  • Open Pix4Dcapture.
  • Tap TUTORIAL/HELP.
  • Tap SEND ALL LOGS. 
 
Note: We recommend first opening a support ticket using the official request form. In case that the support or the development team needs the log files for further investigation an unique email address will be created and shared with the user. This email address should be inserted in the email recipient (To:) when using the SEND ALL LOGS feature. 

For more information about how to access the LogFile folder: 214516203

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