The log files are helpful to diagnose problems related to the app. It can be accessed and saved following the procedure described below.
In Android the log files is normally located in the Pictures folder in the internal memory of the device. The path to the Pictures folder is: ...\device_name\Internal storage\Pix4D. The log files can be found below the Project folders and are named:
Copy them to the desired location on the computer and send us the THREE files.
For more information about how to access the Pix4D folder: 214516203.
In iOS the log files can be extracted after connecting the device to the computer using iTunes. They are located in the LogFile folder, next to the Missions folders. Select the LogFile folder, click Save to... and send us ALL files named:
- com.pix4d.pix4dmapper.capture YYYY-MM-DD HH-MM.log.
For more information about how to access the LogFile folder: 214516203.