(Android and iOS) How to extract the log files

The log files are helpful to diagnose problems related to the app. It can be accessed and saved following the procedure described below.

Procedure with Android

In Android the log files is normally located in the Pictures folder in the internal memory of the device. The path to the Pictures folder is: ...\device_name\Internal storage\Pix4D. The log files can be found below the Project folders and are named:

  • Pix4Dmapper.log
  • pix4dcapture.log
  • ctrl_dji.log

Copy them to the desired location on the computer and send us the THREE files.

For more information about how to access the Pix4D folder: 214516203.

Procedure with iOS

In iOS the log files can be extracted after connecting the device to the computer using iTunes. They are located in the LogFile folder, next to the Missions folders. Select the LogFile folder, click Save to... and send us ALL files named:

  • com.pix4d.pix4dmapper.capture YYYY-MM-DD HH-MM.log

For more information about how to access the LogFile folder: 214516203.

 

 

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