(Android, iOS) How to extract the log files

The log files are helpful to diagnose problems related to the app. It can be accessed and saved following the procedure described below.

 

Procedure with Android

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In Android the log files is normally located in the Pix4D folder in the internal memory of the device. The path to the Pix4D folder is: ...\device_name\Internal storage\Pix4D. The log files can be found below the project folders and are named:

  • Pix4Dmapper.log
  • pix4dcapture.log
  • ctrl_dji.log

Copy them to the desired location on the computer and send the THREE files.

For more information about how to access the Pix4D folder: 214516203.

Procedure with iOS

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In iOS the log files can be extracted after connecting the device to the computer using iTunes. They are located in the LogFile folder of Pix4Dcapture, next to the Projects folders. Select the LogFile folder, click Save to... and send ALL files named:

  • com.pix4d.pix4dmapper.capture YYYY-MM-DD HH-MM.log

For more information about how to access the LogFile folder: 214516203.

 

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