How to log out of Pix4Dmapper Desktop

To log out of Pix4D Desktop using the software: 

1. Make sure that there is an Internet connection for this procedure.
2. Open the software on the computer where it is currently registered.
3. On the right side of the toolbar, click the user options button user.png and click Log Out...

log_out.jpg

4. Confirm the action by clicking OK.

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23 comments

  • Marcelo Peyrat
    good day
    By mistake, I subscribed to a monthly plan of the PIX4D MODELER,
    I realized that it does not expose the results, so I subscribed again for 1 month to PIX4D MAPPER,
    But when I process and I want to export the work, I see that the notes appear in parentheses that THIS VERSION DOES NOT POSE, referring to the MODELER, for which I already pay for the versions of MODELER and MAPPER.
    Finally, I just want to know how to properly download and use the MAPPER before the expiration of my license for 1 month of USA.350.
    regards
  • Momtanu (Pix4D)

    Hi Marcelo,

    When you log out of Pix4D desktop (as described above) and log in again, you will see a window like the one attached. Select the license you want to work with and click ok. That will enable you to log in to mapper/ modeler.

    Edited by Momtanu (Pix4D)
  • lee sang whoa

    murimchd@daum.net

    계정을 사용하고 있습니다.

    로그아웃을 하지 않고 2대의 컴퓨터를 포맷해버렸습니다.

    2개의 라이센스를 강제로 로그아웃 해주기바랍니다.

  • lee sang whoa

    murimchd@daum.net
    I'm using an account
    I have formatted two computers without logging out.
    Please forcibly log out two licenses.

  • Momtanu (Pix4D)

    Hi Lee,

    We have deactivated your devices. You should be able to log in now.

  • Kim Daseul

    daslekim@snu.ac.kr

    I also have formatted computers without logging out.

    Please deactivate two devices.

    Edited by Kim Daseul
  • Christina (Pix4D)

    Hi Kim,

    Are you still facing problems logging in? If so, please send us a request using our support form 

  • Carlos Fuentes

    Good day, 

     

    I log out and delete the software on my previous computer but now i can not log in on my new computer, apparently the license still attahced to my previous computer. the issue is that i dont have it anymore.

     

    Could you please log out my account from all devices in order to be able to log in on my new one? . 

     

    account: carlos.fuentes@prodeco.com.co

  • Teodora (Pix4D)

    Hi Carlos,

    We have deactivated your device from the license. For security reasons, we would kindly ask you next time to contact the technical support and send us private requests: https://support.pix4d.com/hc/en-us

    Best,

    Teodora

  • Municipio de Celaya

    hola buen dia, formatee mi maquina el dia de ayer y desconocia que se tenia que cerrar cesion en pix4d, hoy al instalar el software no me permite ingresar me dice que ya estan en unso las dos licencias que tenia se podra cerrar cesion para que pueda utilizarlo gracias:

    mi licence key es 31ee3da2

    este es el equipo que se formateo DESKTOP-4S36ONM

  • Momtanu (Pix4D)

    Hi, we have deactivated your device. You should be able to login now.

  • richard patana

    hola 

    acabo de abrir mi licencia temporal 15dias le instale con un correo y me pide login y pasword    y me rechaza  me dice que es incorrecto ya no se  que correo ni pasword poner....

  • Christina (Pix4D)

    Hola Richard,

    Por favor, contacte nuestro equipo de ventas para que te ayuden mejor. Que tengas un buen dia.

  • Tun Min Oo

    Hi Pix4D,

    I have one Pix4D Mapper licence and already logged into one computer. That computer is malfunctioned and now even windows is not turning on. I could not log out Pix4D since computer is not opened. Now, I want to use that licence in another computer. Could you assist any solution? Thanks.

    This is the computer I want to deactivate.

    Edited by Tun Min Oo
  • Momtanu (Pix4D)

    Hi Tun, We see you could already deactivate and log in on another device :)

  • Jaehyung Yu

    Good day. 

    We have account and license

    but we done our computer formatting without logout Pix4d 

    So, we want to deactivate of device that name is "user-PC" in attache image

  • Beata (Pix4D)

    Hi,

    I deactivated your device and replied to you in the personal ticket.

    Let us know if you need anything else.

    Regards

  • Hyun jaehyuck

    Good day.

    We have account and license.

    But we done our computer formatting without logout Pix4d

    So, we want to deactivate of device that name is "DESKTOP-48OSQ3T".

    Thank you.

     

  • Beata (Pix4D)

    Hi Hyun jaehyuck

    I deactivated the device. 

    Regards

     

  • Electrificadora de Santander SA ESSA ESP

    Hola,

     

    Actualmente tenemos la licencia Flotante para escritorio, al parecer 2 de los PC que nos aparecen no se cerraron las secciones y estos fueron formateados, es necesario para nuestra empresa poder desabilitar estos dos equipos para que podamos activar en los nuevos equipos, que procedimiento podemos realiza ya que no nos permite desabilitarlas desde la cuenta.

     

    adjuto imagen,

     

    gracias por la atencion

  • Fernanda Bosmediano

    Hola, 

    Los dispositivos que se adjuntan en el screenshot se encuentran desactivados veo que se activaron otros dispositvos el día de hoy. Si tienes algun otro requerimiento, por favor no dudes en contactarnos. 

     

    Saludos cordiales. 

    Edited by Fernanda Bosmediano
  • Servicios Ambientales

    Buenas tardes:

    Contamos con una licencia del software, sin embargo el equipo con el que trabajamos ha tenido fallas en su funcionamiento y fue necesario reinstalar el sistema operativo, requerimos de su apoyo para que se desactive el equipo nombrado como R8 con el fin de poder instalarlo nuevamente y poder utilizarlo.

    Gracias 

     

  • Fernanda Bosmediano

    Buenas tardes,

    Gracias por contactarnos, hemos desactivado el dispositivo.

    Saludos

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