How to log out - PIX4Dmapper


This article provides step-by-step instructions on how to log out of PIX4Dmapper. 

To log out of PIX4Dmapper: 

1. Make sure that there is an Internet connection for this procedure.
2. Open PIX4Dmapper on the computer where it is currently registered.
3. On the right side of the toolbar, click the user options button PIX4Dmapper user icon and click Log Out...

How to log out of PIX4Dmapper

4. Confirm the action by clicking OK.

Warning w0043 Log out of PIX4Dmapper window


After logging out from PIX4Dmapper, this action frees a seat on the license. Users can then log in with another device to activate the seat. For more information on how to log in to PIX4Dmapper: How to log in - PIX4Dmapper.

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Article feedback (for troubleshooting, post here instead)


  • Marcelo Peyrat
    good day
    By mistake, I subscribed to a monthly plan of the PIX4D MODELER,
    I realized that it does not expose the results, so I subscribed again for 1 month to PIX4D MAPPER,
    But when I process and I want to export the work, I see that the notes appear in parentheses that THIS VERSION DOES NOT POSE, referring to the MODELER, for which I already pay for the versions of MODELER and MAPPER.
    Finally, I just want to know how to properly download and use the MAPPER before the expiration of my license for 1 month of USA.350.
  • Avatar
    Momtanu (Pix4D)

    Hi Marcelo,

    When you log out of Pix4D desktop (as described above) and log in again, you will see a window like the one attached. Select the license you want to work with and click ok. That will enable you to log in to mapper/ modeler.

    Edited by Momtanu (Pix4D)
  • lee sang whoa

    계정을 사용하고 있습니다.

    로그아웃을 하지 않고 2대의 컴퓨터를 포맷해버렸습니다.

    2개의 라이센스를 강제로 로그아웃 해주기바랍니다.

  • lee sang whoa
    I'm using an account
    I have formatted two computers without logging out.
    Please forcibly log out two licenses.

  • Avatar
    Momtanu (Pix4D)

    Hi Lee,

    We have deactivated your devices. You should be able to log in now.

  • Kim Daseul

    I also have formatted computers without logging out.

    Please deactivate two devices.

    Edited by Kim Daseul
  • Marco Paccagnella

    Hi Kim,

    Are you still facing problems logging in? If so, please send us a request using our support form 

  • Carlos Fuentes

    Good day, 


    I log out and delete the software on my previous computer but now i can not log in on my new computer, apparently the license still attahced to my previous computer. the issue is that i dont have it anymore.


    Could you please log out my account from all devices in order to be able to log in on my new one? . 



  • Teodora (Pix4D)

    Hi Carlos,

    We have deactivated your device from the license. For security reasons, we would kindly ask you next time to contact the technical support and send us private requests:



  • Municipio de Celaya

    hola buen dia, formatee mi maquina el dia de ayer y desconocia que se tenia que cerrar cesion en pix4d, hoy al instalar el software no me permite ingresar me dice que ya estan en unso las dos licencias que tenia se podra cerrar cesion para que pueda utilizarlo gracias:

    mi licence key es 31ee3da2

    este es el equipo que se formateo DESKTOP-4S36ONM

  • Avatar
    Momtanu (Pix4D)

    Hi, we have deactivated your device. You should be able to login now.

  • richard patana


    acabo de abrir mi licencia temporal 15dias le instale con un correo y me pide login y pasword    y me rechaza  me dice que es incorrecto ya no se  que correo ni pasword poner....

  • Marco Paccagnella

    Hola Richard,

    Por favor, contacte nuestro equipo de ventas para que te ayuden mejor. Que tengas un buen dia.

  • Tun Min Oo

    Hi Pix4D,

    I have one Pix4D Mapper licence and already logged into one computer. That computer is malfunctioned and now even windows is not turning on. I could not log out Pix4D since computer is not opened. Now, I want to use that licence in another computer. Could you assist any solution? Thanks.

    This is the computer I want to deactivate.

    Edited by Tun Min Oo
  • Avatar
    Momtanu (Pix4D)

    Hi Tun, We see you could already deactivate and log in on another device :)

  • Jaehyung Yu

    Good day. 

    We have account and license

    but we done our computer formatting without logout Pix4d 

    So, we want to deactivate of device that name is "user-PC" in attache image

  • Avatar
    Beata (Pix4D)


    I deactivated your device and replied to you in the personal ticket.

    Let us know if you need anything else.


  • Hyun jaehyuck

    Good day.

    We have account and license.

    But we done our computer formatting without logout Pix4d

    So, we want to deactivate of device that name is "DESKTOP-48OSQ3T".

    Thank you.


  • Avatar
    Beata (Pix4D)

    Hi Hyun jaehyuck

    I deactivated the device. 



  • Electrificadora de Santander SA ESSA ESP



    Actualmente tenemos la licencia Flotante para escritorio, al parecer 2 de los PC que nos aparecen no se cerraron las secciones y estos fueron formateados, es necesario para nuestra empresa poder desabilitar estos dos equipos para que podamos activar en los nuevos equipos, que procedimiento podemos realiza ya que no nos permite desabilitarlas desde la cuenta.


    adjuto imagen,


    gracias por la atencion

  • Fernanda Bosmediano


    Los dispositivos que se adjuntan en el screenshot se encuentran desactivados veo que se activaron otros dispositvos el día de hoy. Si tienes algun otro requerimiento, por favor no dudes en contactarnos. 


    Saludos cordiales. 

    Edited by Fernanda Bosmediano
  • Servicios Ambientales

    Buenas tardes:

    Contamos con una licencia del software, sin embargo el equipo con el que trabajamos ha tenido fallas en su funcionamiento y fue necesario reinstalar el sistema operativo, requerimos de su apoyo para que se desactive el equipo nombrado como R8 con el fin de poder instalarlo nuevamente y poder utilizarlo.



  • Fernanda Bosmediano

    Buenas tardes,

    Gracias por contactarnos, hemos desactivado el dispositivo.


  • José Antonio Rojas Lopez



    Podría desactivar nuestra licencia, Contamos con una licencia del software, sin embargo el equipo tengo problemas.

  • Fernanda Bosmediano

    Hola Jose,

    Hemos desactivado el dispositivo. 

    Buen dia, 

  • joel carrillo medellin

    buenos dias

    Quiero desactivar la licencia de una computadora que no se esta utilizando, para usarlo en otra pero no me deja.

  • Fernanda Bosmediano

    Estimado Joel, 


    Buen dia. Puedo ver que su computador fue desactivao el día 22.09.2020 03:16. Si tiene algun otro requerimiento, por favor no dude en contactarnos. 



  • Yeomyong Suk

    I also have formatted computers without logging out.

    Please deactivate devices.

    thank you

  • Fernanda Bosmediano

    Hello Yeomyong Suk,

    We have deactivated your devices. You should be able to log in now.


  • Sc Chian

    Hi there,

    I have also formatted my computer without logging out.

    Please deactivate devices. I already submitted Request #96976.

    Thank you.





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