Article feedback (for troubleshooting, post here instead)

52 comments

• 
  Marcelo Peyrat December 17, 2018 19:51

  good day
  By mistake, I subscribed to a monthly plan of the PIX4D MODELER,
  I realized that it does not expose the results, so I subscribed again for 1 month to PIX4D MAPPER,
  But when I process and I want to export the work, I see that the notes appear in parentheses that THIS VERSION DOES NOT POSE, referring to the MODELER, for which I already pay for the versions of MODELER and MAPPER.
  Finally, I just want to know how to properly download and use the MAPPER before the expiration of my license for 1 month of USA.350.
  regards

• 
  Momtanu (Pix4D) December 17, 2018 20:24

  Hi Marcelo,

  When you log out of Pix4D desktop (as described above) and log in again, you will see a window like the one attached. Select the license you want to work with and click ok. That will enable you to log in to mapper/ modeler.

  

  Edited by Momtanu (Pix4D) December 17, 2018 20:25
• 
  lee sang whoa December 15, 2019 12:38

  murimchd@daum.net

  계정을 사용하고 있습니다.

  로그아웃을 하지 않고 2대의 컴퓨터를 포맷해버렸습니다.

  2개의 라이센스를 강제로 로그아웃 해주기바랍니다.

• 
  lee sang whoa December 16, 2019 15:26

  murimchd@daum.net
  I'm using an account
  I have formatted two computers without logging out.
  Please forcibly log out two licenses.

• 
  Momtanu (Pix4D) December 16, 2019 22:04

  Hi Lee,

  We have deactivated your devices. You should be able to log in now.

• 
  Kim Daseul February 04, 2020 07:23

  daslekim@snu.ac.kr

  I also have formatted computers without logging out.

  Please deactivate two devices.

  Edited by Kim Daseul February 04, 2020 07:24
• 
  Zendesk Admin March 02, 2020 10:44

  Hi Kim,

  Are you still facing problems logging in? If so, please send us a request using our support form 

• 
  Carlos Fuentes March 19, 2020 12:06

  Good day, 

   

  I log out and delete the software on my previous computer but now i can not log in on my new computer, apparently the license still attahced to my previous computer. the issue is that i dont have it anymore.

   

  Could you please log out my account from all devices in order to be able to log in on my new one? . 

   

  account: carlos.fuentes@prodeco.com.co

• 
  Teodora (Pix4D) March 24, 2020 11:57

  Hi Carlos,

  We have deactivated your device from the license. For security reasons, we would kindly ask you next time to contact the technical support and send us private requests: https://support.pix4d.com/hc/en-us

  Best,

  Teodora

• 
  Municipio de Celaya March 31, 2020 15:28

  hola buen dia, formatee mi maquina el dia de ayer y desconocia que se tenia que cerrar cesion en pix4d, hoy al instalar el software no me permite ingresar me dice que ya estan en unso las dos licencias que tenia se podra cerrar cesion para que pueda utilizarlo gracias:

  mi licence key es 31ee3da2

  este es el equipo que se formateo DESKTOP-4S36ONM

• 
  Momtanu (Pix4D) April 02, 2020 19:00

  Hi, we have deactivated your device. You should be able to login now.

• 
  richard patana April 14, 2020 19:14

  hola 

  acabo de abrir mi licencia temporal 15dias le instale con un correo y me pide login y pasword    y me rechaza  me dice que es incorrecto ya no se  que correo ni pasword poner....

• 
  Zendesk Admin April 22, 2020 10:44

  Hola Richard,

  Por favor, contacte nuestro equipo de ventas para que te ayuden mejor. Que tengas un buen dia.

• 
  Tun Min Oo May 02, 2020 03:34

  Hi Pix4D,

  I have one Pix4D Mapper licence and already logged into one computer. That computer is malfunctioned and now even windows is not turning on. I could not log out Pix4D since computer is not opened. Now, I want to use that licence in another computer. Could you assist any solution? Thanks.

  This is the computer I want to deactivate.

  

  Edited by Tun Min Oo May 02, 2020 03:37
• 
  Momtanu (Pix4D) May 19, 2020 01:09

  Hi Tun, We see you could already deactivate and log in on another device :)

• 
  Jaehyung Yu June 22, 2020 05:58

  Good day. 

  We have account and license

  but we done our computer formatting without logout Pix4d 

  So, we want to deactivate of device that name is "user-PC" in attache image

• 
  Beata (Pix4D) June 22, 2020 07:41

  Hi,

  I deactivated your device and replied to you in the personal ticket.

  Let us know if you need anything else.

  Regards

• 
  Hyun jaehyuck June 24, 2020 08:25

  Good day.

  We have account and license.

  But we done our computer formatting without logout Pix4d

  So, we want to deactivate of device that name is "DESKTOP-48OSQ3T".

  Thank you.

   

• 
  Beata (Pix4D) June 24, 2020 11:43

  Hi Hyun jaehyuck

  I deactivated the device. 

  Regards

   

• 
  Electrificadora de Santander SA ESSA ESP July 09, 2020 03:51

  Hola,

   

  Actualmente tenemos la licencia Flotante para escritorio, al parecer 2 de los PC que nos aparecen no se cerraron las secciones y estos fueron formateados, es necesario para nuestra empresa poder desabilitar estos dos equipos para que podamos activar en los nuevos equipos, que procedimiento podemos realiza ya que no nos permite desabilitarlas desde la cuenta.

   

  adjuto imagen,

   

  gracias por la atencion

• 
  Fernanda Bosmediano July 09, 2020 17:04

  Hola, 

  Los dispositivos que se adjuntan en el screenshot se encuentran desactivados veo que se activaron otros dispositvos el día de hoy. Si tienes algun otro requerimiento, por favor no dudes en contactarnos. 

   

  Saludos cordiales. 

  Edited by Fernanda Bosmediano July 09, 2020 17:05
• 
  Servicios Ambientales July 29, 2020 00:31

  Buenas tardes:

  Contamos con una licencia del software, sin embargo el equipo con el que trabajamos ha tenido fallas en su funcionamiento y fue necesario reinstalar el sistema operativo, requerimos de su apoyo para que se desactive el equipo nombrado como R8 con el fin de poder instalarlo nuevamente y poder utilizarlo.

  Gracias 

   

  

• 
  Fernanda Bosmediano July 29, 2020 09:55

  Buenas tardes,

  Gracias por contactarnos, hemos desactivado el dispositivo.

  Saludos

• 
  José Antonio Rojas Lopez August 15, 2020 23:46

  Hola 

   

  Podría desactivar nuestra licencia, Contamos con una licencia del software, sin embargo el equipo tengo problemas.

  

• 
  Fernanda Bosmediano August 17, 2020 05:11

  Hola Jose,

  Hemos desactivado el dispositivo. 

  Buen dia, 

• 
  joel carrillo medellin September 21, 2020 18:19

  buenos dias

  Quiero desactivar la licencia de una computadora que no se esta utilizando, para usarlo en otra pero no me deja.

  

• 
  Fernanda Bosmediano September 22, 2020 09:00

  Estimado Joel, 

   

  Buen dia. Puedo ver que su computador fue desactivao el día 22.09.2020 03:16. Si tiene algun otro requerimiento, por favor no dude en contactarnos. 

   

   

• 
  Yeomyong Suk October 12, 2020 05:27

  sukyeomyung@hanmail.net

  I also have formatted computers without logging out.

  Please deactivate devices.

  thank you

• 
  Fernanda Bosmediano October 12, 2020 07:14

  Hello Yeomyong Suk,

  We have deactivated your devices. You should be able to log in now.

  Regards, 

• 
  Sc Chian October 20, 2020 02:10

  Hi there,

  I have also formatted my computer without logging out.

  Please deactivate devices. I already submitted Request #96976.

  Thank you.