Error: "Cannot find 'LibSURE.dll'. Please, re-install this application"

Error

Cannot find 'LibSURE.dll'. Please, re-install this application

 

Description

This message appears after installing the software, when the software is opened.

 

Cause

Pix4DMapper, like any other software, uses various third-party software components that are installed at the same time than the software.

LibSURE.dll is one of this components and for various reasons the Pix4Dmapper does not find it. This error, which is not very common, occurred in some of the following situations:

  • Brand new Windows installed on the computer.
  • Using a Mac computer with dual boot.
  • File not correctly saved during installation. LibSURE.dll should be located in the folder where the software is installed.

 

Solution

The issue was solved either by:

  • Rebooting the computer and uninstalling/reinstalling Pix4DMapper.
  • Updating the operating system with the last updates.
  • Upgrading to Windows 8
  • Using a different computer if possible

 

Version

1.4, 2.0

 

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