Error: "pix4dmapper.exe has stopped working" while installing the software

Error

"pix4dmapper.exe has stopped working" while installing the software.

 

Description

When installing the software you may receive the following message:

"pix4dmapper.exe has stopped working" while installing the software.

 

Cause

This error may come from different reasons:

  • Out-of-date version of Windows Installer.
  • Not full access to the folder: C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\.
  • Visual C++ runtime is missing.
  • .Net runtime is missing.
  • Windows 7 O.S. not updated.

 

Solution

To troubleshoot the issue follow the items below in order, after each item, restart the computer and try the installation again, if still fails, proceed to the next item listed:

1.  Confirm that the computer where Pix4Dmapper is installed has the minimum requirement: 202557289.

2. Update Windows Installer following the instructions from this Microsoft Article:

http://www.microsoft.com/downloads/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en

3. If using Windows 7, Update the O.S to Windows Service Pack 1.

4. Change the permissions to full access to:

C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\

1. Open Windows Explorer are locate the mentioned folder above.
2. Right click on the folder, the Local Properties pop up window will appear.
3. Select the tab Security.
4. Click Edit,  the Permissions for Local pop up window will appear.
5. On Group or user names, select the desired user.
6. Ensure that the Allow check box for Full control is activated, else activate it.
7. On the Permissions for Local pop up window, click OK (if no changes were made) or Apply (if changes were made).
8. On the Local Properties pop up window, click OK (if no changes were made) or Apply (if changes were made).

5. Update Visual C++ runtime (Vcredist.exe) following the instructions from this Microsoft Article:

http://support.microsoft.com/kb/259403

6. Update 4.0.3 for Microsoft .NET Framework 4 – Runtime Update (KB2600211) following the instructions from this Microsoft Article:

http://www.microsoft.com/en-us/download/details.aspx?id=29053

 

Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because this information may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its validity.

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