Error: "pix4dmapper.exe has stopped working" while installing the software

Error

"pix4dmapper.exe has stopped working" while installing the software.

 

Description

When installing the software you may receive the following message:

"pix4dmapper.exe has stopped working" while installing the software.

 

Cause

This error may come from different reasons:

  • An out-of-date version of Windows Installer.
  • Not full access to the folder: C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\.
  • Visual C++ runtime is missing.
  • .Net runtime is missing.
  • Windows 7 O.S. not updated.
  • A registry settings cause.

 

Solution

To troubleshoot the issue follow the items below in order, after each item, restart the computer and try the installation again, if still fails, proceed to the next item listed:

1.  Confirm that the computer where Pix4Dmapper is installed has the minimum requirement: 202557289.

2. Update Windows Installer following the instructions from this Microsoft article: http://www.microsoft.com.

3. If using Windows 7, Update the O.S to Windows.

4. Change the permissions to have full access to:

C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\

4.1 Open Windows Explorer that is located in the folder mentioned above.
4.2 Right-click on the folder and click Properties. The Windows Properties pop up will appear.
4.3 Select the tab Security.
4.4 Click Edit and the Permissions for Windows pop up window will appear.
4.5 Under the section Group or user names, select the desired user.
4.6 Ensure that the Allow check box for Full control is activated, else activate it.
4.7 On the Permissions for Windows pop up, click OK (if no changes were made) or Apply (if changes were made).
4.8 On the Windows Properties pop up, click OK (if no changes were made) or Apply (if changes were made).

5. Update Visual C++ runtime (Vcredist.exe) following the instructions from this Microsoft article:http://support.microsoft.com/kb/259403.

6. Update 4.0.3 for Microsoft .NET Framework 4 – Runtime Update (KB2600211) following the instructions from this Microsoft article: http://www.microsoft.com.

7. Uninstall the software, if a very old version of the software is installed: 360000450103

 

Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because this information may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its validity.

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