(iOS) Error: "Please connect to internet and restart app to get SDK token."

Error

"Please connect to internet and restart app to get SDK token."

Description

After tapping Start in a mission, the following message appears and does not change after 30 seconds: "Please connect to internet and restart app to get SDK token."

Cause

To be able to connect to the DJI drone, the app needs to get a DJI SDK token. This token is requested:

1. The first time that the app is open after downloading.
2. From time to time.

The token is needed to update some information from DJI servers. This error appears when the app needs to connect to the DJI servers and no Internet connection is available.

Solution

To solve the issue follow these steps.

1. Close the Pix4Dcapture.
2. Connect to the Internet.

 
Important: If using P2V(+), make sure that the Wi-Fi of the device is not connected to the drone. The device has not internet access when the device is connected by Wi-Fi to the drone.

3. Restart the app.

 

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