Error while processing a project on the cloud

A project may fail to be processed on Pix4D cloud. If the problem is more related to output display (no evident failure or error message), other specific checks should be performed. For more information: 115004452963.

Regarding the processing itself, several leads are recommended to be explored.

Inspect the inputs files

Check the input images, camera model parameters, and geolocation options. For more information: 203832269.

Inspect the quality report

 
Note: The quality report is only available after step 1. Initial Processing is complete.

1. Click the download button bu_download.png and then click Quality report.
2. Analyze the results. For more information: 202558689.

Inspect the project files and generated outputs

 
Note: The list of downloadable items depends on:
    • The processing steps that are complete.
    • The selected outputs and formats.
    • The solution used to process (Pix4Dmapper, Pix4Dbim, Pix4Dag, Pix4Dmodel).

1. Click the download button bu_download.png and then click Export to Pix4D desktop. For more information: 115000707003.
2. Browse the output folders and check the results. For more information: 202558509

(advanced) Inspect the log file

1. Click the download button bu_download.png and then click Processing log.
2. Open the file with a text editor, e.g. Notepad++.

 

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