Error while processing a project on the cloud

A project may fail to be processed on Pix4D cloud. If the problem is more related to output display (no evident failure or error message), other specific checks should be performed. For more information: Output is not displayed / feature is missing in the cloud.

Regarding the processing itself, several leads are recommended to be explored.

Inspect the input files

Check the input images, camera model parameters, and geolocation options. For more information: Input files.

Warning: Pix4D Cloud allows to process projects with minimum 6 images by default, and minimum 12 images for Pix4Dfields. When uploading the images from desktop, there is no warning message which is why the project fails if it does not comply with these minimum requirements.

Inspect the quality report

Note: The quality report is only available after step 1. Initial Processing is complete.

1. Click the download button bu_download.png and then click Quality report.
2. Analyze the results. For more information: Quality Report Help.

Inspect the project files and generated outputs

Note: The list of downloadable items depends on:
    • The processing steps that are complete.
    • The selected outputs and formats.
    • The solution used to process (Pix4Dmapper, Pix4Dbim, Pix4Dfields, Pix4Dmodel).

1. Click the download button bu_download.png and then click Export to Pix4D desktop. For more information: How to download results from the cloud.
2. Browse the output folders and check the results. For more information: Pix4D outputs with other software > by output.

(Advanced) Inspect the log file

1. Click the download button bu_download.png and then click Processing log.
2. Open the file with a text editor, e.g. Notepad++.

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Article feedback (for troubleshooting, post here)


  • Anders Modén

    In some cases the selected camera calibration method fails wich will end up in a agarbage model even if all input images are fine. The same data used in the desktop version using alternate camera calibration works just fine


  • Momtanu (Pix4D)

    Hi Anders,

    Pix4D cloud uses the default 3D maps template if you are using Pix4Dmapper. The calibration method in this template is standard calibration. However, for certain projects (where the land is homogeneous, features are very few: agriculture, sand, forests etc), alternative calibration works best. So if you are processing a project which is homogeneous, it is best that you start the project in desktop, change the processing options and then upload the project to the cloud (from desktop): In that case, Pix4D will use the processing options you had selected.

    Edited by Momtanu (Pix4D)
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