(Android) Error: "Cannot connect to internet."

Error

"Cannot connect to internet." 

 

Description

After clicking Start mission. The following message appears and does not change after 30 seconds:

 

Cause

To be able to connect to the DJI drone, the App needs to get a DJI SDK token. This token is requested:

1. The first time that the App is opened.
2. From time to time.

The token is needed to update some information from DJI servers. This error appears when the App needs to connect to the DJI servers and no Internet connection is available.

Solution

To solve the issue follow these steps.

1. Close the Capture App.
2. Connect to the Internet.

 
Important: If using a DJI Phantom 2 Vision or DJI Phantom 2 Vision+, make sure that the WiFi of the device is not connected to the drone. The device has no internet access when the device is connected by WiFi to the drone.

3. Restart the App.

 

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