Error e0094: "It was not possible to initialize OpenGL. Please verify that you have the latest drivers for your graphics card and that you are not using the application from a remote desktop."

Error

"It was not possible to initialize OpenGL. Please verify that you have the latest drivers for your graphics card and that you are not using the application from a remote desktop."

e0094.png

 

Description

When opening the rayCloud the error message appears: 

"It was not possible to initialize OpenGL. Please verify that you have the latest drivers for your graphics card and that you are not using the application from a remote desktop." and the rayCloud cannot be accessed. 

 

Cause

The possible causes of the problem:

  • A Remote Access - Virtual machine (server connection) is used, as Remote Desktop Control, Windows Remote Desktop, VMWare, etc.
  • The OpenGL of the graphics card is a version previous to 3.2.
  • A laptop is used with two graphics cards and the integrated is selected. 
  • Using integrated graphics card Intel HD 3000.

 

Solution

If  a Remote Access - Virtual machine (server connection) is used: 

1. Use the software "Teamviewer" that permits the visualization of a remote desktop using a different technology. It must be installed both on the remote and the local desktop using the same version. Note that the free license gives errors when used with windows server 2008 or 2010.
2. If still having problems, and this problem appears with other projects, update the graphics card drivers on the remote computer (from the webpage of the graphics card instead of the Device Manager) and restart the PC: Ensure that the drivers support OpenGL 3.2. For more information about how to verify that the drivers support OpenGL 3.2203876689.

If the problem persists:

    • Save locally the .p4d file and the folder with all the outputs and open locally the project.
 
Information: A computer may use OpenGL 3.x or 4.x if accessed directly, but only 1.0 if accessed using Windows Remote Desktop or Remote Desktop. TeamViewer keeps the original OpenGL version.

 

If a laptop /desktop with two graphics cards is used and the integrated is selected:

1.  For Laptops: Ensure that the dedicated graphics card is selected for the energy configuration (when using a laptop having 2 graphics cards (integrated or dedicated), depending on the energy configurations, one or the other may get active). If it is not selected it may be that is needed the graphics card drivers directly from the laptop manufacturer instead of using the ones provided by the graphics card manufacturer.
     For Desktops: Ensure that the dedicated graphics card is installed and active.
2. Update the drivers for the dedicated graphics card (from the webpage of your graphics card instead of the Device Manager) and ensure that they support OpenGL 3.2. For more information about how to verify that the drivers support OpenGL 3.2203876689.
3. If still fails, update the integrated graphics card drivers (from the webpage of your graphics card instead of the Device Manager) and ensure that they support OpenGL 3.2. For more information about how to verify that the drivers support OpenGL 3.2203876689.
4. Restart the PC and open a Pix4Dmapper project.
5. If OpenGL 3.2 fails to initialize, it is possible to deactivate the integrated graphics card using the BIOS. This way the dedicated graphics card will be used by default, but it is important to know how to make changes in the BIOS. Once the integrated graphics card is disabled in the BIOS, the dedicated graphics card will be used, which may impact energy consumption.

 

If a laptop /desktop with one graphics card is used:

1. Update the drivers for the graphics card (from the webpage of your graphics card instead of the Device Manager) and ensure that they support OpenGL 3.2. For more information about how to verify that the drivers support OpenGL 3.2203876689.
2. Restart the PC.

 

If using a computer with integrated graphics cards Intel HD 3000:

Intel does not update the drivers for Intel HD 3000 and this model is not compatible with OpenGL 3.2.
It is requested to use another computer or change the graphics card.

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