Error: "Cannot find camera database file C:/Users/??? ???/AppData/Local/pix4d/Pix4Dmapper/pix4d/common/3/ucmdb.xml. Do you want to restore the file and try again?"

Error

"Cannot find camera database file C:/Users/??? ???/AppData/Local/pix4d/Pix4Dmapper/pix4d/common/3/ucmdb.xml. Do you want to restore the file and try again?".

 "Cannot create directory C:/Users/??? ???/AppData/Local/pix4d/Pix4Dmapper/pix4d/common/3/ucmdb.xml".

 

Description

camera_datasbase_1.png 

camera_datasbase_2.png

Error received when starting the software.

 

Cause

This error may come if the Windows user name has special characters that are not recognized. Even if the name does not display special characters, it may be that it was modified in a way that the registry from Windows keep the old name internally.

 

Solution

Change the user account name and the related profile folder following:

 

Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because this information may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its validity.

 

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