Error: "Invalid username/password combination"


"Invalid username/password combination"



The email or password used when activating a license or logging in the Pix4D website is wrong.  



  • There is no Pix4D account created.
  • A wrong email or password is used.



If not having a Pix4D account:


If using a wrong user account (email) or password:

1. Open:
2. Click I forgot my password.
3. Enter email address associated to the account and click Reset password.

The password will be sent by email to the email address associated to the account.

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