Error: "Invalid username/password combination"

Error

"Invalid username/password combination"

 

Description

The email or password used when activating a license or logging in the Pix4D website is wrong.  

 

Cause

  • There is no Pix4D account created.
  • A wrong email or password is used.

 

Solution

If not having a Pix4D account:

 

If using a wrong user account (email) or password:

1. Open: https://mapper.pix4d.com/login/.
2. Click I forgot my password.
3. Enter email address associated to the account and click Reset password.

The password will be sent by email to the email address associated to the account.

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