How to move a Pix4D Desktop license to another computer

 
Note: Your Pix4D license is a floating license, so you can log out of Pix4D Desktop on one computer and log in to Pix4D Desktop on another. You do not need to uninstall Pix4D Desktop to move your Pix4D license from one computer to another.

To move your Pix4D license from one computer to another: 

1. Log out of Pix4D Desktop on your current computer: How to log out Pix4D Desktop.
2. Install Pix4D Desktop on your new computer: Software Download and Installation.
3. Launch Pix4D Desktop on your new computer and log in with Pix4D account: How to log in Pix4D Desktop.

 
Important: Each Pix4D license includes a certain number of seats. Each license seat can activate a computer. Learn about the total number of license seats included with each Pix4D license: Floating license.

 

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25 comments

  • alfonso gutierrez

    hi, I have a problem to log in pix4d desktop, the error e0706h appears (could not acquire the license) 

  • Blaž (Pix4D)

    We are able to offer a trial license to Pix4Dmapper Pro for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past.

    Please keep in mind that each license to Pix4Dmapper Pro comes with a floating license, which allows you to activate Pix4Dmapper Pro on as many computers provided the number of seats included with your license.

    For more information about licensing to Pix4Dmapper, please see https://mapper.pix4d.com/store/ or send us an email at sales@pix4d.com.

  • Paul Howe

    Hi, I wish to run pix4d, version 4.2.26 on a new computer as this is the latest version that my license will support. How can I download this version? until renew my support account?

  • Marco (Pix4D)

    Hi Paul,

    Here is the download link for Pix4Dmapper 4.2.26.
    Pix4mapper_4.2.26

    Please note that older versions of our software might still hold some of your personal data. However even if you’re using an older version of our software, you can still let us know how to handle your data. Learn more and update your preferences now. More information here: https://pix4d.com/pix4d-and-the-gdpr/.

    Best,

    Edited by Marco (Pix4D)
  • jacob svendsen

    Hello, i just got new computer and cant deativate my 2 licenses and activate one on my new computer, can you help ?

    I don't have acsess to my old computers.

     

    And one more ? can i share my licence with 2 profiles, so we have one each ? 

     

    Best Jacob Svendsen

  • Marco (Pix4D)

    Hi Jacob,

    I have manually deactivated the device DT-Farum-JSV from the license key 2e3c5319 associated with your account. There should now be two free seats on this license that you can use with other devices

    Please note that you can deactivate your device by yourself from your license management panel page: https://cloud.pix4d.com/account/licenses
    For step by step instructions please see the article: How to remotely deactivate a device

    If you have two devices available with your license, you can use them with two devices if profiles means devices.

    Hope this will help.
    Best

  • Alexandr Voropaev

    Hello!
    I have a problem when trying to log in to Pix4D (e0706c). I would like to deactivate the license until the problem is resolved in order to work on another computer. However, deactivation in my account is not available (it is not clear why). I can ask you to deactivate the license remotely.

    Best, Alexandr

  • Marco (Pix4D)

    Privet Alexandr,

    I have manually deactivated your device!

    Enjoy our software.
    Best

  • luz Stella Bravo Molina

    Tengo un problema al intentar iniciar sesión en Pix4D. Me gustaría desactivar la licencia hasta que se resuelva el problema para poder trabajar en otra computadora. Sin embargo, la desactivación en mi cuenta no está disponible (no está claro por qué). Puedo pedirle que desactive la licencia de forma remota, actualmente tengo la version 3.1.22, gracias

  • Marco (Pix4D)

    Hola Luz,

    He desactivado manualmente su ordenador "Thinkpad".

    Disfrute de nuestro software.

    Saludos

  • Leonardo Reis
    Hola,
    tengo una licencia de pix4d para dos maquinas,
    una de las computadoras tiene problema y reinstaló todo el sistema operativo y también los programas,
    incluyendo el pix4d.
    Cuando intento iniciar el pix4d el mismo habla que no tengo más licencias para otra máquina,
    o sea que las dos están siendo usadas. ¿qué debo hacer para que el pix4d vuelva a funcionar?
  • Marco (Pix4D)

    Hola Leonardo,

    He desactivado los dos dispositivos que estaban conectados. Para poder utilizarlos ahora tendrá que iniciar sesión.

    Saludos

  • Rodrigo Enriquez

    Hola,

    Tengo un problema. Uno de los dos equipos que tengo ya no funciona. compré un nuevo equipo y luego de instalar mi versión de Pix4Dmapper me dice que ya hay dos licencias activas. 

    qué debo hacer?

    saludos

    Edited by Rodrigo Enriquez
  • Marco (Pix4D)

    Hola Rodrigo,

    He desactivado manualmente los dos dispositivos activos de la licencia asociada a su cuenta.

    Tenga en cuenta que puede desactivar el dispositivo usted mismo desde la página del panel de administración de licencias:
    https://cloud.pix4d.com/account/licenses.

    Para instrucciones paso a paso por favor vea el artículo:
    How-to-remotely-deactivate-a-device

    Saludos

  • volare alto srls
    La mia licenza perpetua PIX4Dag, acquistata nel 2017 account  volarealto@pec.it  a cosa equivale oggi? quanto costa l'aggiornamento fermo al 13 gennaio 2018?
    grazie mille
  • Shawn Gurke

    Hi there,

    Pix4D pushed me an update.  Now when I try to run the software I get e0706g.  How do I roll back the software version?

     

    I have Pix4Dmapper Commercial with no expiration date.

    Thanks,

    Shawn

  • Shawn Gurke

    Also how do I find out what the latest version I am allowed to use?

  • Alice (Pix4D)

    Buongiorno @volare alto srls, ho risposto alla sua domanda via ticket system, per evitare di condividere informazioni personali sulla Community.

    Hi @Shawn Gurke, your Support and Updates expired on the 2nd May, hence you can only upgrade up to the versions released until that date. You can check the release notes for the release dates of all the versions. Also, under your download page the latest stable downloadable version for you is suggested. According to the expiration date of your S&U, you should be able to access 4.3.33 or you can download the preview version 4.4.10 I have uploaded to this Google Drive folder here. It's suggested to renew the S&U cause there are some bug fixes and improvements continuously. You can renew your S&U under your License management page. More information in How to renew Support and Updates.

    Saluti/Cheers

  • Felixcia Blanchard

    I have transferred over the license to another computer, and when I log in it asks if I want discovery mode or commercial? I select commercial and open Pix4D model, but it doesn't allow me to process orthos? states license does not allow?

  • Holden (Pix4D)

    Hi Felixcia. Pix4D model is a limited version of the application that does not support ortho generation. It is designed for generating point cloud and mesh specifically. If you would like to generate step 3 data products then You should look into Pix4D Mapper. Check out the different options below.

    https://cloud.pix4d.com/store/?=&solution=pro#solution_pro 

  • Valentina Tambovtseva

    Hi! Can you please help me deactivate my device ?

     

  • Holden (Pix4D)

    Hi Valentina. All set. if you still have issues consider opening a support request. 

  • technicien perce

    Je suis en processus d'achat d'une licence pix4d mapper je veux savoir si je peux utiliser ma licence sur 2 ordinateur en même temps

    donc traiter 2 projet un même temps

  • enrique leon

    Hola buen dia, tengo instalado el Software en una PC de escritorio que es donde proceso los vuelos, y en una laptop igual lo tengo instalado que ocupo para presentaciones, pero no puedo desactivar de manera remota, cuando dejo activala la cuenta en la PC,

    que puedo hacer ?

    saludos

  • Holden (Pix4D)

    Hola enrique Si necesita dos computadoras para ejecutar pix4D al mismo tiempo, puede comprar una licencia adicional o cerrar la sesión entre las computadoras.

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