Article feedback (for troubleshooting, post here instead)

57 comments

• 
  alfonso gutierrez September 28, 2018 03:32

  hi, I have a problem to log in pix4d desktop, the error e0706h appears (could not acquire the license) 

• 
  Blaž (Pix4D) September 28, 2018 06:06

  We are able to offer a trial license to Pix4Dmapper Pro for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past.

  Please keep in mind that each license to Pix4Dmapper Pro comes with a floating license, which allows you to activate Pix4Dmapper Pro on as many computers provided the number of seats included with your license.

  For more information about licensing to Pix4Dmapper, please see https://mapper.pix4d.com/store/ or send us an email at sales@pix4d.com.

• 
  Paul Howe December 19, 2018 17:44

  Hi, I wish to run pix4d, version 4.2.26 on a new computer as this is the latest version that my license will support. How can I download this version? until renew my support account?

• 
  Marco (Pix4D) December 20, 2018 12:38

  Hi Paul,
  
  Here is the download link for Pix4Dmapper 4.2.26.
  Pix4mapper_4.2.26
  

  Please note that older versions of our software might still hold some of your personal data. However even if you’re using an older version of our software, you can still let us know how to handle your data. Learn more and update your preferences now. More information here: https://pix4d.com/pix4d-and-the-gdpr/.

  Best,

  Edited by Marco (Pix4D) December 20, 2018 13:09
• 
  jacob svendsen March 21, 2019 20:51

  Hello, i just got new computer and cant deativate my 2 licenses and activate one on my new computer, can you help ?

  I don't have acsess to my old computers.

   

  And one more ? can i share my licence with 2 profiles, so we have one each ? 

   

  Best Jacob Svendsen

• 
  Marco (Pix4D) March 22, 2019 08:59

  Hi Jacob,
  
  I have manually deactivated the device DT-Farum-JSV from the license key 2e3c5319 associated with your account. There should now be two free seats on this license that you can use with other devices
  
  Please note that you can deactivate your device by yourself from your license management panel page: https://cloud.pix4d.com/account/licenses. 
  For step by step instructions please see the article: How to remotely deactivate a device
  
  If you have two devices available with your license, you can use them with two devices if profiles means devices.
  
  Hope this will help.
  Best

• 
  Alexandr Voropaev April 10, 2019 12:39

  Hello!
  I have a problem when trying to log in to Pix4D (e0706c). I would like to deactivate the license until the problem is resolved in order to work on another computer. However, deactivation in my account is not available (it is not clear why). I can ask you to deactivate the license remotely.
  
  

  Best, Alexandr

• 
  Marco (Pix4D) April 10, 2019 12:45

  Privet Alexandr,
  
  I have manually deactivated your device!
  
  Enjoy our software.
  Best

• 
  luz Stella Bravo Molina May 02, 2019 19:31

  Tengo un problema al intentar iniciar sesión en Pix4D. Me gustaría desactivar la licencia hasta que se resuelva el problema para poder trabajar en otra computadora. Sin embargo, la desactivación en mi cuenta no está disponible (no está claro por qué). Puedo pedirle que desactive la licencia de forma remota, actualmente tengo la version 3.1.22, gracias

• 
  Marco (Pix4D) May 03, 2019 07:39

  Hola Luz,
  
  

  He desactivado manualmente su ordenador "Thinkpad".

  Disfrute de nuestro software.
  
  Saludos

• 
  Leonardo Reis May 15, 2019 18:53

  Hola,
  tengo una licencia de pix4d para dos maquinas, 
  una de las computadoras tiene problema y reinstaló todo el sistema operativo y también los programas, 
  incluyendo el pix4d. 
  Cuando intento iniciar el pix4d el mismo habla que no tengo más licencias para otra máquina, 
  o sea que las dos están siendo usadas. ¿qué debo hacer para que el pix4d vuelva a funcionar?

• 
  Marco (Pix4D) May 16, 2019 07:33

  Hola Leonardo,
  
  He desactivado los dos dispositivos que estaban conectados. Para poder utilizarlos ahora tendrá que iniciar sesión.
  
  Saludos

• 
  Rodrigo Enriquez May 25, 2019 01:43

  Hola,

  Tengo un problema. Uno de los dos equipos que tengo ya no funciona. compré un nuevo equipo y luego de instalar mi versión de Pix4Dmapper me dice que ya hay dos licencias activas. 

  qué debo hacer?

  saludos

  Edited by Rodrigo Enriquez May 25, 2019 01:44
• 
  Marco (Pix4D) May 27, 2019 07:01

  Hola Rodrigo,
  
  He desactivado manualmente los dos dispositivos activos de la licencia asociada a su cuenta.
  
  Tenga en cuenta que puede desactivar el dispositivo usted mismo desde la página del panel de administración de licencias:
  https://cloud.pix4d.com/account/licenses.

  Para instrucciones paso a paso por favor vea el artículo:
  How-to-remotely-deactivate-a-device

  Saludos

• 
  volare alto srls June 05, 2019 13:05

  La mia licenza perpetua PIX4Dag, acquistata nel 2017 account  volarealto@pec.it  a cosa equivale oggi? quanto costa l'aggiornamento fermo al 13 gennaio 2018?

  grazie mille
• 
  Shawn Gurke June 09, 2019 18:09

  Hi there,

  Pix4D pushed me an update.  Now when I try to run the software I get e0706g.  How do I roll back the software version?

   

  I have Pix4Dmapper Commercial with no expiration date.

  Thanks,

  Shawn

• 
  Shawn Gurke June 09, 2019 18:12

  Also how do I find out what the latest version I am allowed to use?

• 
  Alice (Pix4D) June 11, 2019 08:38

  Buongiorno @volare alto srls, ho risposto alla sua domanda via ticket system, per evitare di condividere informazioni personali sulla Community.

  Hi @Shawn Gurke, your Support and Updates expired on the 2nd May, hence you can only upgrade up to the versions released until that date. You can check the release notes for the release dates of all the versions. Also, under your download page the latest stable downloadable version for you is suggested. According to the expiration date of your S&U, you should be able to access 4.3.33 or you can download the preview version 4.4.10 I have uploaded to this Google Drive folder here. It's suggested to renew the S&U cause there are some bug fixes and improvements continuously. You can renew your S&U under your License management page. More information in How to renew Support and Updates.

  Saluti/Cheers

• 
  Felixcia Blanchard June 19, 2019 14:33

  I have transferred over the license to another computer, and when I log in it asks if I want discovery mode or commercial? I select commercial and open Pix4D model, but it doesn't allow me to process orthos? states license does not allow?

• 
  Holden (Pix4D) June 19, 2019 18:04

  Hi Felixcia. Pix4Dmodel is a limited version of the application that does not support ortho generation. It is designed for generating point cloud and mesh specifically. If you would like to generate step 3 data products then You should look into Pix4D Mapper. Check out the different options below.

  https://cloud.pix4d.com/store/?=&solution=pro#solution_pro 

• 
  Valentina Tambovtseva July 08, 2019 19:34

  Hi! Can you please help me deactivate my device ?

   

• 
  Holden (Pix4D) July 08, 2019 19:37

  Hi Valentina. All set. if you still have issues consider opening a support request. 

• 
  technicien perce July 22, 2019 17:32

  Je suis en processus d'achat d'une licence pix4d mapper je veux savoir si je peux utiliser ma licence sur 2 ordinateur en même temps

  donc traiter 2 projet un même temps

• 
  enrique leon July 23, 2019 16:06

  Hola buen dia, tengo instalado el Software en una PC de escritorio que es donde proceso los vuelos, y en una laptop igual lo tengo instalado que ocupo para presentaciones, pero no puedo desactivar de manera remota, cuando dejo activala la cuenta en la PC,

  que puedo hacer ?

  saludos

• 
  Holden (Pix4D) July 23, 2019 18:20

  Hola enrique Si necesita dos computadoras para ejecutar pix4D al mismo tiempo, puede comprar una licencia adicional o cerrar la sesión entre las computadoras.

• 
  Antonio Anelli October 29, 2019 13:15

  Can I sell my  license? How?

• 
  Marco (Pix4D) October 29, 2019 13:32

  Dear Antonio,
  
  For any Sales related question, I suggest you to write directly to our Sales team:
  sales@pix4d.com

  Thank you very much,
  Best

• 
  JUAN PONCE November 05, 2019 15:45

  Buen día... soy nuevo y me han asigando una PC en la cual una persona anterior en mi puesto instaló el pix4d con su usuario de prueba. Ahora que deseo ingresar mi usuario nuevo para evaluar un proyecto me aparece que tengo la licencia de prueba deshabilitada, supongo que es porque ya el programa fue habilitado en esta PC... el problema está en que no puedo utilizar otra PC por las características que exige el software. Hay alguna manera para poder activar esta versión de prueba nuevamente. Lo que deseo hacer es procesar unas imágenes para obtener curvas de nivel a nivel DTM, antes de adquirir una licencia mensual.

  Gracias.

• 
  Holden (Pix4D) November 06, 2019 16:52

  Hi Juan. Unfortunately, we can offer a trial license for our Pix4D products for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past.
  
  We understand that you would like to learn more, so we ask you to consider taking advantage of Pix4Ddiscovery or a 30-day rental to one of our products.

• 
  Antonio Anelli November 06, 2019 17:03

  @JUAN PONCE You can ask my help, I'm a perpetual license owner, upgraded at last available version. It's faster and cheaper!