The email address (username) and password were set when creating the Pix4D account.
I forgot my password / Password reset
1. Go to Pix4Dcloud login page.
2. Click I forgot my password.
3. Enter the Username or email address associated to the account and click Reset password.
A link to reset the password will be sent to the email address associated to the account.
How to change the password
1. Log into Pix4Dcloud.
2. On the top right, click the user icon to open the user menu.
3. Click Account settings.
3. In the section Personal details, click Change password.
4. On Old password: Type the old password.
5. On New password: Type the new password.
6. On New password again: Re-type the new password.
7. Click Save.
The new password is saved and can be used at the next login.
Article feedback (for troubleshooting, post here instead)
I'd like to ask a question,
The email that I using now is going to be delete, because it's not my email.
I'd like to change the email into another one.
Is it possible to change email account of pix4d?
If you have no Pix4D license, you can just create a new Pix4D account with your new email address.
If you do have a license, you should send us a request: Support request providing us with your old and new email address and we will transfer the license to the new email address :-)
Should I also use the mentioned steps? The license has been purchased legally so I would like to change the details on this account to my personal details?
Yes, please follow Christina's instructions by sending us a Support request so that we can help you.
You can also have a look at our license troubleshooter here. It will also guide you in your request.
HI, why I can not received verification mail form pix4D even I've try many time to resend email, can you help me
Sometimes the verification email can take some minutes to arrive or end up in the spam folder depending on the configuration of the filter of your email account. In case the email is not within your spam then, another possibility is that it might be bounced. Could you check that you have not blacklisted us as the sender (Pix4D or MailChimp, which is our sending channel)?
Additionally please note that you could re-send the confirmation email by login into to your cloud account: cloud.pix4d.com and click RESEND button (see the screenshot below):
Please let me know if my suggestions did not help solve the issue.