Article feedback (for troubleshooting, post here)

12 comments

• 
  Han Seung min January 05, 2021 09:25

  I have a new laptop

  so I want to transfer to my program from old my laptop to new one

  my old laptop damaged this time so i can't turn on/off now

  how can i transfer my program

  plz help me now

  my id : han20816@hanmail.net

• 
  Kapil (Pix4D) January 05, 2021 19:23

  Hello Han, 

  You can download the Pix4Dmapper software and install it on your new computer. For more information visit How to move a Pix4Dmapper license to another computer. I have also deactivated the device that was active on your license. There should now be a free seat on this license that you can use with your new computer.

• 
  Jonathan Stoddard January 26, 2021 21:16

  Kapil, I am having the same issue as Han Seung min (above) with my account.  My ID is jostoddard@depatco.com.  Any help would be greatly appreciated.  Thank you!!

• 
  Kapil (Pix4D) January 26, 2021 23:15

  Hello, 

  I have deactivated the device that was active on your license. There should now be a free seat on this license that you can use with your new computer.

  Edited by Kapil (Pix4D) January 26, 2021 23:15
• 
  Camilo Galvis February 06, 2021 16:52

  Hi Kapil, i have the same problem. Could you help me to solve it?. Thanks
  ID: hydro.suelos@gmail.com

  Edited by Camilo Galvis February 06, 2021 17:01
• 
  Yuka (Pix4D) February 08, 2021 03:26

  Hello Camilo,

  I have deactivated the device. It should work now. 

  Warm regards,

   

• 
  Hafzal Hanief February 16, 2021 04:49

  Hello, same problem. my laptop OS is damaged and also my pix4d 

  I want to transfer to my program from old my laptop to new one

  how can i transfer my program

  plz help me 

  my id : hhanief@pertamina.com

• 
  Yuka (Pix4D) February 16, 2021 05:51

  Hello Hafzal,

  There are two devices (32GB RAM and 126GB RAM) that use your license. Which one is damaged? I will deactivate the one with the issue.  

  Kind regards, 

   

• 
  Hafzal Hanief February 16, 2021 06:56

  Hi Yuka, The laptop one with 32GB ram is damaged. so, please help me to deactivate it. I will transfer the program to another laptop. Thankyou

• 
  Yuka (Pix4D) February 16, 2021 12:50

  Hello Hafzal,

  The laptop with 32 GB RAM is deactivated. It should be able to use it on another laptop.

  Kind regards,

   

• 
  acgt_ded March 23, 2021 15:22

  I have a new laptop
  so I'd like  to transfer to my program from old my laptop to new one
  the program was unistalled from my old laptop to install  a  license of new version.
  i want now to install the old license in my new computer
  
  my id : acgt_ded@outlook.fr

• 
  Daniele (Pix4D) March 24, 2021 10:07

  Hi acgt_ded,

  I have deactivated the device that was active on your license. There should now be a free seat on this license that you can use with your new computer.

  Cheers