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No license available - PIX4Dsurvey

This article describes possible solutions to the "No license available" message in PIX4Dsurvey

IN THIS ARTICLE

Error
Solutions
     Check the organization used
     Proxy configuration

Error

After login, the software shows the message "No license available" in the top right corner, even if there is a license associated with the Pix4D account used.

No License Available message in PIX4Dsurvey

Solutions

Solution 1: Check the organization used

Please verify that the selected organization contains a valid license.

  1. Click on your personal button in the top-right corner.

    Check your organization in PIX4Dsurvey

  2. Click Switch organization.



  3. Make sure that an organization with a license available is selected.

    Switch organization in PIX4Dsurvey
  4. If this is not the case, select an organization holding a valid available license and click Apply changes.
  5. If you see a valid license for PIX4Dsurvey in the selected organization, but the message No license available still appears, please go to the Solution 2 listed below.

Solution 2: Proxy configuration

Local networks protected by proxies can cause issues with detecting licenses. A warning No license available is displayed. If a proxy server is used to connect to the Internet, enter the proxy settings, following:

  1.  Open the Proxy window by clicking Network...
  2. There are three options to choose from:
    • No proxy
    • Use System proxy
    • Manual proxy configuration
    PIX4Dsurvey proxy configuration
  3. Ask your system administrator which option to choose from the Protocol drop-down list (http,https,Socks4 Socks5, ). If you do not know choose Use system proxy.
  4. Enter the proxy Host name and Port number.
  5. Enter the proxy Username and Password.
  6. Click Done.