Troubleshooting
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      1. Pix4D Documentation
      2. PIX4Dsurvey
      3. Troubleshooting

      No license available - PIX4Dsurvey

       

      Error

      After login, the software shows the message "No license available" in the top right corner, even if there is a license associated with the Pix4D account used.

      NoLicenseAvailable.jpg

      Solutions

      Solution 1, check the account used

      Please verify that you are logged in with the correct account owning the license.

      1. Click on your personal button in the top-right corner.
        NoLicenseAvailableAccountSettingsPersonal.jpg
      2. Select Account settings.
        NoLicenseAvailableAccountSettingsbutton.jpg
      3. Verify that the email address is the one owning the license
        NoLicenseAvailableAccountSettings.jpg
      4. Once you verified that you are logged in using the correct email address, click again on the user button and select Plan and licenses.
        NoLicenseAvailablePlanandLicensesButton.jpg
      5. Click on the Licenses tab.
      6. Scroll down and make sure you find a license for your application. If you see a valid license for PIX4Dsurvey, please go to the Solution 2 listed below.

      Solution 2: Proxy configuration

      Local networks protected by proxies can cause issues with detecting licenses. A warning No license available is displayed. If a proxy server is used to connect to the Internet, enter the proxy settings, following:

      1.  Open the Proxy window by clicking Network...
      2. There are three options to choose from:
        • No proxy
        • Use System proxy
        • Manual proxy configuration
        PIX4Dmatic preferences network
      3. Ask your system administrator which option to choose from the Protocol drop-down list (http,https,Socks4 Socks5, ). If you do not know choose Use system proxy.
      4. Enter the proxy Host name and Port number.
      5. Enter the proxy Username and Password.
      6. Click Done.