IN THIS ARTICLE
If the project was uploaded from Pix4Dmapper
If the project was created and processed on Pix4Dcloud
If some results were uploaded or replaced on Pix4Dcloud
Other general errors
The following cases can happen after creating a project on Pix4Dcloud.
- 2D view: The orthomosaic / DSM / Index map is not displayed.
- 3D view: The Point Cloud / 3D Textured Mesh is not displayed.
- The elevation profile does not load.
- The volume cannot be calculated.
If the project was uploaded from Pix4Dmapper
Here a list of possible issues.
Error description |
Cause / How to solve |
---|---|
The DSM and/or Orthomosaic are not displayed in the 2D view. In the Files > Results section the DSM and/or Orthomosaic show the EMPTY status. |
The correct output format was not selected before uploading. 1. In Pix4Dmapper, re-open the project. On the menu bar, click Process > Processing Options... |
The DSM and/or Orthomosaic are not displayed in the 2D view. The Orthomosaic layer has a warning message "This layer can't be displayed". In the Files > Results section, the DSM and/or Orthomosaic show the PROCESSED status. They can be considered having a significant size and/or a complex geometry. |
This error is expected for outputs having a significant size and/or a complex geometry. In this case, the tiling process failed, meaning that the generated 2D output could not be split into smaller web maps (tiles) for several zoom levels and, for this reason, the output cannot be displayed. The output has been generated and indeed it can be downloaded from the Results page, but the file is too big to be displayed on the 2D view of Pix4Dcloud. So far, these are the variables that seem to be impacting the tile generation speed:
Some proposed solutions:
There is no precise file dimension that prevents the failure of the tiling process as this depends on different factors among which the number of the images, the image content and texture, the complexity of the geometry of the model, the geographic transformations, etc.. |
The NDVI is not displayed in the 2D view. In the Files > Results section the NDVI shows the EMPTY status. |
The correct output format was not selected before uploading. 1. In Pix4Dmapper, re-open the project. On the menu bar, click Process > Processing Options... |
The Point Cloud is not displayed in the 3D view. In the Files > Results section the Point Cloud shows the EMPTY status. |
The correct output format was not selected before uploading. 1. In Pix4Dmapper, re-open the project. On the menu bar, click Process > Processing Options... |
The 3D Textured Mesh is not displayed in the 3D view. In the Files > Results section the Mesh OBJ shows the EMPTY status. |
The correct output format was not selected before uploading. 1. In Pix4Dmapper, re-open the project. On the menu bar, click Process > Processing Options... |
If the project was created and processed on Pix4Dcloud
Some common errors are listed here.
Error description |
Cause / How to solve |
---|---|
The DSM and/or Orthomosaic are not displayed in the 2D view. The Orthomosaic layer has a warning message "This layer can't be displayed". In the Files > Results section the DSM and/or Orthomosaic show the PROCESSED status. They can be considered having a significant size and/or a complex geometry. |
This error is expected for outputs having a significant size and/or a complex geometry. In this case, the tiling process failed, meaning that the generated 2D output could not be split into smaller web maps (tiles) for several zoom levels and, for this reason, the output cannot be displayed. The output has been generated and indeed it can be downloaded from the Results page, but the file is too big to be displayed on the 2D view of Pix4Dcloud. So far, these are the variables that seem to be impacting the tile generation speed:
Some proposed solutions:
There is no precise file dimension that prevents the failure of the tiling process as this depends on different factors among which the number of the images, the image content and texture, the complexity of the geometry of the model, the geographic transformations, etc.. |
If some results were uploaded or replaced on Pix4Dcloud
Error description |
Cause / How to solve |
---|---|
The Point Cloud and 3D Textured Mesh are uploaded as results and the 3D view has visualization issues. |
The issue is due to the merged viewer/editor that displays the non-georeferenced 3D Mesh and the georeferenced Point Cloud together. The mesh (.obj, .jpg and .mtl) uploaded as a result to the Cloud is indeed not georeferenced. However, there is an option for georeferencing the uploaded mesh: 1. In the project, go to Files > Results. |
The Point Cloud is partially displayed. Multiple LAS tile files were generated locally and uploaded. |
Only one LAS file can be uploaded as a result to Pix4Dcloud. What is happening is that Pix4Dcloud is only able to load one file at a time, so it's choosing to display one tile only. Check How to merge the Tiles of the Point Cloud to merge the tiles that were created in Pix4Dmapper and then upload the merged LAS file or use some third-party software to merge the tiles. |
The 3D view doesn't render the Mesh file and the OBJ 3D Textured Mesh exceeds 1 GB. |
Pix4Dcloud supports visualizing OBJ Mesh files that are smaller than 1 GB. Ensure that the OBJ 3D Textured Mesh is smaller than 1 GB before uploading it to Pix4Dcloud. |
The 3D view doesn't render the Mesh file and the JPG Texture file exceeds 16384 x 16384 pixels. |
Pix4Dcloud supports 3D Textured Mesh files having a JPG texture image that is at maximum 16384 x 16384 pixels. Please ensure that your JPG Texture file is smaller than this size before uploading it to Pix4Dcloud. |
Other general errors
Error description |
Cause / How to solve |
---|---|
The project status is UPLOADED, the UI contains no layers. |
The project files were uploaded from Pix4Dmapper without selecting Start processing. Then, from the Files > Results section the results were uploaded. In this way Pix4Dcloud receives both the images and the p4d file for the (photogrammetric) processing but also the results that need to be web-optimized to be displayed. The result of this workflow is that the status of the project is stuck because the app is not able to decide whether it should start processing the images or the results. If the goal is to upload the results without any processing, the p4d file and the images are of no use and shouldn't be uploaded to Pix4Dcloud. Upload the results creating a new dataset, as explained here. |
The 3D view doesn't render. |
It is necessary that the web browser application supports optimized WebGL for rendering 3D graphics. This is a known issue for some iOS devices. For more information: ArcGIS help, Sketchfab help. |
Pix4Dcloud cannot be accessed or some tools are not available in a Pix4Dcloud project |
First of all, ensure your browser is up-to-date. For more information about the supported Internet browsers and operating systems for Pix4Dcloud: Pix4Dcloud - FAQ. In some cases, an internet browser combined with a specific operating system does not support some or all the functionalities on Pix4Dcloud.
|
The elevation profile is missing |
One of these might be the reason:
|
Error calculating the volume |
The occurrence of one of the following conditions prevents the volumes from being calculated:
|
Images are captured with a multi-spectral camera. |
One GeoTIFF file is generated per band instead of the single true color orthomosaic. The Cloud platform only displays the DSM and NDVI outputs. However, all GeoTIFF files are downloadable. For more information: How to download results from the cloud. |
The project is in the ERROR status. |
The project has failed to be processed on the servers. Different leads are recommended to be explored in order to troubleshoot the problem. For more information: Error while processing a project on Pix4Dcloud. |
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