Troubleshooting Pix4Dcapture

 Prior to any flights

Basic checks

Ensure that:

Using the drone manufacturer's app

Ensure that:

  • The drone's camera and compass are calibrated.
  • No flight setting conflicts with the mission, including maximum altitude, beginner mode, geofences, etc.
  • The drone's fail-safe settings are configured so the drone will return home safely.
  • Basic features are working properly:
    • Manual takeoff and flying.
    • Live video feed of the camera.
    • Manual picture triggering.

Persistent fails

If the app cannot connect to the drone, a takeoff checklist item fails, or something went wrong during the mission:

  • Force quit Pix4Dcapture and reopen it: (Android, iOS) How to force quit an app.
  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.
  • If possible, try another iOS or Android mobile device.
  • If possible, try another drone.
  • Try another USB cable.
 
Important: If the issue persists, we suggest have a look at the known issues and possible workarounds of the troubleshooter guide: Pix4Dcapture guide to troubleshoot issues.
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35 comments

  • Moritz Sauereßig

    Hello,

    I'm using Anafi  and Sony Xperia Z5 Compact (Android). 

    Is there a workaround for setting up the whitebalance and iso of Anafi camera?
    The image getting captured is .jpeg curved, what means i got a lot of barrel distortion.

    Anafi can do .jpeg rectangular for less distortion,
    but the Pix4Dcapture app seems to overrite all settings done in FreeFlight 6 (version 6.6.2), Anafi (version 1.6.1)

    Kind regards,

    Moritz

     

  • Gaël (Pix4D)

    Hi Moritz,

    Using Pix4Dcapture, the camera settings for the Anafi can not be controlled by the user and will be automatically set.
    Also, Pix4Dcapture will acquire images with the Anafi using the highest resolution 5344x4016 (21.5MP). Then the distortions will be corrected using Pix4Dmapper. The behavior you are experiencing is then normal.

    Best,

  • Daniel De la Fuente Sáiz

    Hello, after update Ctrl+dji app from 1.96 to 1.97, app does not connect with mavic air. Also i update pix4DCapture to 4.6 to 4.7.  Please fix it.

    There are several users who report the same problem on PlayStore. In order to use my drone, I download the previous version of ctrl + dji (1.9.6) and pix4dcapture (4.6) from the web and everything works without problems.

  • NELSON HUANCA ASPI

    Las fotos que toma mi mavic pro estan desenfocadas si uso la aplicación pix4dcapture, pero si tomo la foto en manual sale normal, a que se deberá esto? Estare agradecido x su ayuda!

  • Kapil (Pix4D)

    Hi Nelson, 

    We are aware of some issues with the image focus when flying the DJI Mavic Pro. These issues seem to happen randomly as no clear pattern was identified so far. At the moment we recommend to try the procedure below. Developers are looking to find a solution so that it can be fixed in a future release.

    Recommendations:

    1. Setup the focusing action to C1/C2 of the remote controller (prior to the flight, in DJI GO).
    2. Fly the drone to the first waypoint and press C1/C2 to focus using DJI GO.
    3. Quit DJI GO app and Start the mission in Pix4Dcapture.
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