Article feedback (for troubleshooting, post here instead)

60 comments

• 
  christos piperagkas November 09, 2018 14:29

  I use anafi with pix4dcapture to do mapping with no problems, but after freefligth 6 and firmware last updates there is a problem with px4dcapture. I run a mission and after the second flight line the anafi stops the mission. i reinstall everything but still the same problem i tried many times with different configurations and still the same problem

• 
  Piotr Kozłowski November 11, 2018 20:11

  The same problem I used DJI P4 pro v2 today. I ran a mission and the drone took off, then it hung over me about 3 meters and  stopped the mission. What should I do? Furthermore I reinstalled everything as well.

• 
  Gaël (Pix4D) November 12, 2018 08:46

  @Christos, the issue reported on the Anafi is currently investigated and we will keep you updated on this thread.
  
  @Piotr, It does not look like it is the same issue as the root cause for the Anafi seems to be a firmware update. Moreover, so far, the behavior you are describing has not been reported for the P4P V2. I would suggest you look carefully at the basic checks and troubleshooting article above. For example, make sure that you are not flying in a DJI No-Fly-Zone and that no settings in DJI GO 4 prevents the flight to be executed properly using Pix4Dcapture,
  
  Best,

• 
  kobi lanciano February 08, 2019 11:24

  Dear All

  i am using at pix4dcapture and phantom 4 advance. each time i have a gap between the number of photos.

  the pix4dcapture after finish the mission says the i have x photos and the sd card have lass and we have lack of photos.

  the sd card is free and clean after format , but each time we have this gap and lack of photos de facto. what is the reason ?  

• 
  Gaël (Pix4D) February 08, 2019 14:57

  Hello Kobi,
  
  The Phantom 4 Advanced is not officially supported by our application and then we can not make any guarantee that it will work using it. You can find our current list of supported drones and cameras so as a thread dedicated to the Phantom 4 Advanced where users shared their feedback.

  about the issue reported, are you using the iOS or Android version of Pix4Dcapture? Also, if iOS, are you using the Fast or Safe mode to trigger pictures?
  
  Best,

• 
  kobi lanciano February 10, 2019 06:35

  Hi

  i use ios the speed is medium - 70 %  

• 
  Gaël (Pix4D) February 11, 2019 13:09

  Hi Kobi,
  
  This issue might come out of the fact that the connection was lost with your drone at some point during the mission. Indeed in iOS, the picture triggering relies on a stable connection during the flight. I can suggest you try the Safe mode to trigger pictures.
  
  I won't be able to give you more help on it as we don't officially support the configuration you are flying.
  
  Best,
  
  
  

• 
  Ramanampison anthony February 13, 2019 07:29

  HI,

  I did a 3D capture mission. Why with mavic 2 there is an offset between the take-off point and the landing point (about 1m offset)?

  but with a phantom 4 pro, this offset is only 10 cm.  

  Thanks

• 
  Gaël (Pix4D) February 13, 2019 08:34

  Hi Anthony,
  
  Thank you for your feedback. The takeoff and landing is a sequence that is fully handled by the drone itself. Pix4Dcapture is triggering the sequence but does not interact with it afterward.
  Then, the drone instrumentation/firmware/software may differ in between the Mavic 2 and P4P and lead to this kind of offset you observed.
  
  Best,
  
  

• 
  Ramanampison anthony February 13, 2019 08:41

  Thank you for your reply Gael. If I understand correctly, you mean that the error comes from the drone but not the software?

• 
  Ramanampison anthony February 13, 2019 09:05

  finally, I found. It is necessary to update the drone because  the precision of the landing si missing in the firmware by default of mavic 2.

  Best

• 
  Christiaan Harmse March 01, 2019 12:27

  Hi

  Can I use Pix4d Capture to plan mission and control a DJI Wind 4?

   

  Regards

   

   

• 
  Gaël (Pix4D) March 01, 2019 13:56

  Hi,
  
  The DJI WInd 4 is not supported by Pix4Dcapture so you won't be able to use it with our application. You can find on our Knowledge Base our current list of supported drones and cameras.
  
  Best,

• 
  Hugo Lglls March 30, 2019 21:44

  Bonjour,
  Je lance des missions de planification 2D avec mon bebop 2, toute la mission se passe bien, mais au moment oû le drone se pose, il ne se passe rien, aucune synchronisation photo, et quand je clique sur l'onglet "info" de la mission il est notifié "0 images" je ne comprend pas pourquoi ca ne marche pas.

  Merci de me repondre au plus vite

  Cordialement

  Edited by Hugo Lglls March 30, 2019 21:46
• 
  Gaël (Pix4D) April 01, 2019 07:57

  Bonjour Hugo,
  
  Pouvez vous me préciser quelle est votre configuration exacte? Utilisez vous la version iOS ou Android de Pix4Dcapture?
  De même utilisez vous votre Bebop 2 avec la SkyController 2?
  La takeoff checklist avant le décollage du drone s'est passé sans prolème? Lorsque vous utilisez l'application native du drone, vous pouvez prendre des photos manuellment sans soucis?
  
  Avez vous suivi et vérifié toutes les étapes de notre article ci-dessus?
  Dans la plupart des cas, redémarrer la mission de zéro lors d'un comportement innatendu résolvera le problème. Pour se faire, forcez la fermeture de pix4Dcatpure, déconnectez le câble USB de l'appareil mobile, eteignez le drone et sa télécommande. Par la suite, rallumez le drone et sa télécommande, reconnectez le câble USB et ouvrer pix4Dcapture. Sur la version Android, ouvrez Pix4Dcapture depuis le plugin Ctrl+Parrot.
  
  Cordialement,

• 
  Hugo Lglls April 01, 2019 18:06

  Bonjour,
  Je suis avec le mode 2D en square mode, avec la vitesse du drone en speed, une hauteur de 60m de haut, avec le bebop 2 connecté au skycontroleur avec un cable micro usb (j'ai testé plusieurs cables pour voir), je suis sur android, le vol s'effectue parfaitement mais seulement au moment de l'atterrissage aucune syncronisation apparait à l'ecran, j'ai desinstallé puis ré-installé pix4d mais cela n'a rien changé, j'ai testé lors de plusieurs missions ca ne marche toujours pas, la seul chose que je n'ai pas fait c'est de desinstaller et ré-installer l'appli ctrl+parrot, de plus au decollages tout les paramètres de vol son au vert je ne comprend pas.. de plus quand je vais chercher dans la memoire du drone via free flight pro, toutes les photos son bien enregistrés dans le drone

  Merci d'avance pour votre reponse

  Cordialement

• 
  Gaël (Pix4D) April 02, 2019 13:38

  Bonjour Hugo,
  
  Si ma compréhension du problème est correcte, les images sont bien enregistrées sur la SD mais la synchronisation échoue avec l'appareil mobile?
  Est-ce que la synchronisation automatique est bien activée dans les general Settings de l'application?
  Vous utilisez bien le SkyController 2?
  Avez vous assez de place sur votre appareil mobile pour les images et avez vous activer les autorisations demandés par les application Pix4Dcapture et Ctrl+Parrot?
  Pour cela, allez dans paramètre --> Applications --> Pix4Dcapture --> Autorisations --> stockage. 
  
  Pouvez vous réinstaller l'application depuis zéro pour vois si cela peut résoudre le problème?
  
  Caution

  The two procedures below may imply data loss so we recommend to make a backup if there are important data saved. Connect the mobile device and copy the Pix4D folder (Local Storage > Device storage > Pix4D) to your computer.

  1. Clear data and clear cache memory of the application

  1. Open the Settings application on the Android device.
  2. Scroll the list and tap Apps, Applications or Manage apps.
  3. (optional) On certain devices like Samsung, tap Application Manager.
  4. Scroll the list to find the application.
  5. From the list, tap Storage.
  6. Tap CLEAR DATA and CLEAR CACHE.

  2. Re-install Ctrl+Plugin and Pix4Dcapture from scratch

  1. Uninstall Pix4Dcapture and Ctrl+Plugin.
  2. Connect the device to a computer and navigate to Local Storage > Device storage > Pix4D.
  3. Delete the content of all folders.
  4. Delete the Pix4D folder.
  5. Re-install the latest version of Pix4Dcapture and Ctrl+Plugin.
  6. (optional) Place the backup content back into the Pix4D folder to restore data.

  Cordialement,

  Edited by Gaël (Pix4D) April 02, 2019 13:39
• 
  Dan Tamas August 06, 2019 13:05

  Hi,

  After several successful 3D grid flights with the software I lost my Mavic Air due to an error in the Pix4D software.
  There was a constant offset between the satellite map and the real GPS coordinates, so planning to fly above the coast ended up in the drone flying into a cliff and planting itself there. The location is to dangerous to attempt the recovery.

  So, take real care when planning missions in the northern part of the Moray Firth, UK.

  Cheers,
  Dan T.

  Edited by Dan Tamas August 06, 2019 13:06
• 
  Gaël (Pix4D) August 07, 2019 09:52

  Hi Dan,
  
  We are sorry about the bad experience you had. I am not that clear with what happened when you say "there was a constant offset between the satellite map and the real GPS coordinates".
  Do you mean that the satellite maps were outdated?
  
  Generally speaking, Pix4Dcapture is preventing you from starting a mission if the number of satellites is not enough (which can lead to drone positioning inaccuracies).
  
  Best,

• 
  Dan Tamas August 07, 2019 12:49

  Hi Gaël,

  Thanks for the quick reply.
  The drone had 18-20 satellites and the positioning was perfect. The maps were not outdated either.

  The maps were offset when compared with the real position. I notices after losing the drone (Shandwick, Tain, UK) that the beach and shoreline were offset when compared with the GPS position of the IPad as well.
  As such I planned the grid based on the map, but the real position of the mission was offset.
  I hope this clarifies things better.

  Cheers,
  Dan

• 
  Gaël (Pix4D) August 08, 2019 08:30

  Hi Dan,
  
  Thank you for the additional explanations.
  If I understand properly, the offset is coming out from the base map provider? Using Pix4Dcapture, users have the ability to change the base map provider if they like to. The procedure to do so can be found here.
  
  Best,

• 
  Dan Tamas August 12, 2019 10:42

  Hi Gaël,

   

  Indeed, the satellite map from mapbox was offset in relation to the real coordinates and to other maps as well.

   

  Kind regards,

  Dan

• 
  Damari Bernal August 21, 2019 23:48

  Buenas tardes amigos, el estado usando el pix4D capture y mapper y quiero que me ayuden con los siguientes probleas

  Capture:

  1. Al momento de iniciar la misión pasa el "check list" y doy "start" pero no despega y se queda en "taking off"

  2. Se sale de la ruta programada sin perder señal.

  3. Se eleva a mayor altura de la programada sin perder señal.

  4. Desciende a menor altura de la programada sin perder señal.

  Mapper:

  Al momento de procesar  salen unos traslapes en las ortofotos en la parte central de la ortofoto.

   

  *Ya he calibrado control y dron, he actualizado todo y siguen los problemas, el dron es un phantom 4 pro, y el area de procesos llevas aproximadamente 3200 fotos, 400 hectareas, GRACIAS.

   

   

• 
  Vivian Riviere August 27, 2019 07:30

  Hi all

  I just acquired a Rededge MX sensor. I am unable to select this sensor in pix4d capture.

  Regards

   

   

• 
  Gaël (Pix4D) August 27, 2019 08:51

  Hola Damari,
  
  Tengo algunas preguntas:
  ¿Está utilizando la versión Android o iOS de Pix4Dcapture? 
  ¿Le ha pasado antes?
  
  En un primer paso, le sugeriría que leyera este artículo.
  Si se sigue correctamente, permitirá resolver la mayoría de los problemas que pueden encontrar los usuarios.
  Troubleshooting-Pix4Dcapture
  
  Además, recomendamos interrumpir la misión tan pronto como se produzca un comportamiento inesperado con nuestra aplicación.
  Interrupt-a-mission
  
  Sobre los temas que usted está reportando:
  - Si la lista de comprobación está validada pero el dron no despega, normalmente es que el dron no está calibrado. Entonces yo sugeriría verificar que el dron esté correctamente calibrado en el DJI GO 4.
  - El comportamiento puede ser normal ya que el dron no seguirá la variación de la elevación del terreno, sino que permanecerá a la altura de vuelo seleccionada en Pix4Dcapture, siendo la referencia 0 el punto de despegue. ¿Tenía suficiente señal GPS durante el vuelo? ¿Pudo haber ocurrido alguna interferencia? ¿Qué quieren decir con que se salió del itinerario?
  
  ¿Podría enviarnos capturas de pantalla relevantes sobre los resultados que tiene en Pix4Dmapper para que podamos ayudarle de forma eficiente? 
  
  Saludos
  
  Hello Vivian,
  
  Depending on your configuration, you will be able to trigger images images with the Rededge MX sensor on the iOS version of Pix4Dcapture by defining a custom camera.

• 
  Cláudio Ângelo da Silva Neto August 27, 2019 18:30

  Hi, I have a Mavic 2 Pro and have tested Pix4dCapture on Android and iOS several times. However, on both, clicking the Camera View button shows nothing, the screen only shows everything black.

  The survey is done normally, but I can't see Camera View during the flight.

  All firmware, application versions, and operating systems are up to date. I've searched several forums and couldn't solve my problem. Thanks if you can help me.

• 
  Gaël (Pix4D) August 28, 2019 07:24

  Hi Claudio,
  
  Using the Mavic 2 Pro, the video feed has not been implemented on the Android version of Pix4Dcapture, it is then normal that you will have a black screen when trying to access the camera view. You can find back this information on important communication here.
  
  On the iOS version, several users reported that the video feed was not working properly and our developers have indeed confirmed that. A fix will come in the next release of the iOS version of Pix4Dcapture.
  
  Best regards,

• 
  Israel Esquivel September 09, 2019 05:42

  I have a Mavic 2 Enterprise Dual...this particular model is not on the drone selection list. Do you recommend I use the Mavic 2 Pro instead?

• 
  Israel Esquivel September 09, 2019 05:42

  I have a Mavic 2 Enterprise Dual...this particular model is not on the drone selection list. Do you recommend I use the Mavic 2 Pro instead?

• 
  Gaël (Pix4D) September 09, 2019 07:26

  Hi Israel,
  
  As it is mention in the supported drones and cameras webpage, the Mavic 2 Enterprise Dual is not compatible with our application and then you won't be able to make automated flight plan in your configuration for the moment. I will share your interest with the Product owner.
  
  Best

  Edited by Gaël (Pix4D) September 09, 2019 07:26