Troubleshooting Pix4Dcapture

 Prior to any flights

Basic checks

Ensure that:

Using the drone manufacturer's app

Ensure that:

  • The drone's camera and compass are calibrated.
  • No flight setting conflicts with the mission, including maximum altitude, beginner mode, geofences, etc.
  • The drone's fail-safe settings are configured so the drone will return home safely.
  • Basic features are working properly:
    • Manual takeoff and flying.
    • Live video feed of the camera.
    • Manual picture triggering.

Persistent fails

If the app cannot connect to the drone, a takeoff checklist item fails, or something went wrong during the mission:

  • Force quit Pix4Dcapture and reopen it: (Android, iOS) How to force quit an app.
  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.
  • If possible, try another iOS or Android mobile device.
  • If possible, try another drone.
  • Try another USB cable.
 
Important: If the issue persists, we suggest have a look at the known issues and possible workarounds of the troubleshooter guide: Pix4Dcapture guide to troubleshoot issues.
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11 comments

  • christos piperagkas

    I use anafi with pix4dcapture to do mapping with no problems, but after freefligth 6 and firmware last updates there is a problem with px4dcapture. I run a mission and after the second flight line the anafi stops the mission. i reinstall everything but still the same problem i tried many times with different configurations and still the same problem

  • Piotr Kozłowski

    The same problem I used DJI P4 pro v2 today. I ran a mission and the drone took off, then it hung over me about 3 meters and  stopped the mission. What should I do? Furthermore I reinstalled everything as well.

  • Gaël (Pix4D)

    @Christos, the issue reported on the Anafi is currently investigated and we will keep you updated on this thread.

    @Piotr, It does not look like it is the same issue as the root cause for the Anafi seems to be a firmware update. Moreover, so far, the behavior you are describing has not been reported for the P4P V2. I would suggest you look carefully at the basic checks and troubleshooting article above. For example, make sure that you are not flying in a DJI No-Fly-Zone and that no settings in DJI GO 4 prevents the flight to be executed properly using Pix4Dcapture,

    Best,

  • kobi lanciano

    Dear All

    i am using at pix4dcapture and phantom 4 advance. each time i have a gap between the number of photos.

    the pix4dcapture after finish the mission says the i have x photos and the sd card have lass and we have lack of photos.

    the sd card is free and clean after format , but each time we have this gap and lack of photos de facto. what is the reason ?  

  • Gaël (Pix4D)

    Hello Kobi,

    The Phantom 4 Advanced is not officially supported by our application and then we can not make any guarantee that it will work using it. You can find our current list of supported drones and cameras so as a thread dedicated to the Phantom 4 Advanced where users shared their feedback.

    about the issue reported, are you using the iOS or Android version of Pix4Dcapture? Also, if iOS, are you using the Fast or Safe mode to trigger pictures?

    Best,

  • kobi lanciano

    Hi

    i use ios the speed is medium - 70 %  

  • Gaël (Pix4D)

    Hi Kobi,

    This issue might come out of the fact that the connection was lost with your drone at some point during the mission. Indeed in iOS, the picture triggering relies on a stable connection during the flight. I can suggest you try the Safe mode to trigger pictures.

    I won't be able to give you more help on it as we don't officially support the configuration you are flying.

    Best,


  • Ramanampison anthony

    HI,

    I did a 3D capture mission. Why with mavic 2 there is an offset between the take-off point and the landing point (about 1m offset)?

    but with a phantom 4 pro, this offset is only 10 cm.  

    Thanks

  • Gaël (Pix4D)

    Hi Anthony,

    Thank you for your feedback. The takeoff and landing is a sequence that is fully handled by the drone itself. Pix4Dcapture is triggering the sequence but does not interact with it afterward.
    Then, the drone instrumentation/firmware/software may differ in between the Mavic 2 and P4P and lead to this kind of offset you observed.

    Best,

  • Ramanampison anthony
    Thank you for your reply Gael. If I understand correctly, you mean that the error comes from the drone but not the software?
  • Ramanampison anthony

    finally, I found. It is necessary to update the drone because  the precision of the landing si missing in the firmware by default of mavic 2.

    Best

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