Troubleshooting Pix4Dcapture

 Prior to any flights

Basic checks

Ensure that:

Using the drone manufacturer's app

Ensure that:

  • The drone's camera and compass are calibrated.
  • No flight setting conflicts with the mission, including maximum altitude, beginner mode, geofences, etc.
  • The drone's fail-safe settings are configured so the drone will return home safely.
  • Basic features are working properly:
    • Manual takeoff and flying.
    • Live video feed of the camera.
    • Manual picture triggering.

Persistent fails

If the app cannot connect to the drone, a takeoff checklist item fails, or something went wrong during the mission:

  • Force quit Pix4Dcapture and reopen it: (Android, iOS) How to force quit an app.
  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.
  • If possible, try another iOS or Android mobile device.
  • If possible, try another drone.
  • Try another USB cable.
 
Important: If the issue persists, we suggest have a look at the known issues and possible workarounds of the troubleshooter guide: Pix4Dcapture guide to troubleshoot issues.
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22 comments

  • christos piperagkas

    I use anafi with pix4dcapture to do mapping with no problems, but after freefligth 6 and firmware last updates there is a problem with px4dcapture. I run a mission and after the second flight line the anafi stops the mission. i reinstall everything but still the same problem i tried many times with different configurations and still the same problem

  • Piotr Kozłowski

    The same problem I used DJI P4 pro v2 today. I ran a mission and the drone took off, then it hung over me about 3 meters and  stopped the mission. What should I do? Furthermore I reinstalled everything as well.

  • Gaël (Pix4D)

    @Christos, the issue reported on the Anafi is currently investigated and we will keep you updated on this thread.

    @Piotr, It does not look like it is the same issue as the root cause for the Anafi seems to be a firmware update. Moreover, so far, the behavior you are describing has not been reported for the P4P V2. I would suggest you look carefully at the basic checks and troubleshooting article above. For example, make sure that you are not flying in a DJI No-Fly-Zone and that no settings in DJI GO 4 prevents the flight to be executed properly using Pix4Dcapture,

    Best,

  • kobi lanciano

    Dear All

    i am using at pix4dcapture and phantom 4 advance. each time i have a gap between the number of photos.

    the pix4dcapture after finish the mission says the i have x photos and the sd card have lass and we have lack of photos.

    the sd card is free and clean after format , but each time we have this gap and lack of photos de facto. what is the reason ?  

  • Gaël (Pix4D)

    Hello Kobi,

    The Phantom 4 Advanced is not officially supported by our application and then we can not make any guarantee that it will work using it. You can find our current list of supported drones and cameras so as a thread dedicated to the Phantom 4 Advanced where users shared their feedback.

    about the issue reported, are you using the iOS or Android version of Pix4Dcapture? Also, if iOS, are you using the Fast or Safe mode to trigger pictures?

    Best,

  • kobi lanciano

    Hi

    i use ios the speed is medium - 70 %  

  • Gaël (Pix4D)

    Hi Kobi,

    This issue might come out of the fact that the connection was lost with your drone at some point during the mission. Indeed in iOS, the picture triggering relies on a stable connection during the flight. I can suggest you try the Safe mode to trigger pictures.

    I won't be able to give you more help on it as we don't officially support the configuration you are flying.

    Best,


  • Ramanampison anthony

    HI,

    I did a 3D capture mission. Why with mavic 2 there is an offset between the take-off point and the landing point (about 1m offset)?

    but with a phantom 4 pro, this offset is only 10 cm.  

    Thanks

  • Gaël (Pix4D)

    Hi Anthony,

    Thank you for your feedback. The takeoff and landing is a sequence that is fully handled by the drone itself. Pix4Dcapture is triggering the sequence but does not interact with it afterward.
    Then, the drone instrumentation/firmware/software may differ in between the Mavic 2 and P4P and lead to this kind of offset you observed.

    Best,

  • Ramanampison anthony
    Thank you for your reply Gael. If I understand correctly, you mean that the error comes from the drone but not the software?
  • Ramanampison anthony

    finally, I found. It is necessary to update the drone because  the precision of the landing si missing in the firmware by default of mavic 2.

    Best

  • Christiaan Harmse

    Hi

    Can I use Pix4d Capture to plan mission and control a DJI Wind 4?

     

    Regards

     

     

  • Gaël (Pix4D)

    Hi,

    The DJI WInd 4 is not supported by Pix4Dcapture so you won't be able to use it with our application. You can find on our Knowledge Base our current list of supported drones and cameras.

    Best,

  • Hugo Lglls

    Bonjour,
    Je lance des missions de planification 2D avec mon bebop 2, toute la mission se passe bien, mais au moment oû le drone se pose, il ne se passe rien, aucune synchronisation photo, et quand je clique sur l'onglet "info" de la mission il est notifié "0 images" je ne comprend pas pourquoi ca ne marche pas.

    Merci de me repondre au plus vite

    Cordialement

    Edited by Hugo Lglls
  • Gaël (Pix4D)

    Bonjour Hugo,

    Pouvez vous me préciser quelle est votre configuration exacte? Utilisez vous la version iOS ou Android de Pix4Dcapture?
    De même utilisez vous votre Bebop 2 avec la SkyController 2?
    La takeoff checklist avant le décollage du drone s'est passé sans prolème? Lorsque vous utilisez l'application native du drone, vous pouvez prendre des photos manuellment sans soucis?

    Avez vous suivi et vérifié toutes les étapes de notre article ci-dessus?
    Dans la plupart des cas, redémarrer la mission de zéro lors d'un comportement innatendu résolvera le problème. Pour se faire, forcez la fermeture de pix4Dcatpure, déconnectez le câble USB de l'appareil mobile, eteignez le drone et sa télécommande. Par la suite, rallumez le drone et sa télécommande, reconnectez le câble USB et ouvrer pix4Dcapture. Sur la version Android, ouvrez Pix4Dcapture depuis le plugin Ctrl+Parrot.

    Cordialement,

  • Hugo Lglls

    Bonjour,
    Je suis avec le mode 2D en square mode, avec la vitesse du drone en speed, une hauteur de 60m de haut, avec le bebop 2 connecté au skycontroleur avec un cable micro usb (j'ai testé plusieurs cables pour voir), je suis sur android, le vol s'effectue parfaitement mais seulement au moment de l'atterrissage aucune syncronisation apparait à l'ecran, j'ai desinstallé puis ré-installé pix4d mais cela n'a rien changé, j'ai testé lors de plusieurs missions ca ne marche toujours pas, la seul chose que je n'ai pas fait c'est de desinstaller et ré-installer l'appli ctrl+parrot, de plus au decollages tout les paramètres de vol son au vert je ne comprend pas.. de plus quand je vais chercher dans la memoire du drone via free flight pro, toutes les photos son bien enregistrés dans le drone

    Merci d'avance pour votre reponse

    Cordialement

  • Gaël (Pix4D)

    Bonjour Hugo,

    Si ma compréhension du problème est correcte, les images sont bien enregistrées sur la SD mais la synchronisation échoue avec l'appareil mobile?
    Est-ce que la synchronisation automatique est bien activée dans les general Settings de l'application?
    Vous utilisez bien le SkyController 2?
    Avez vous assez de place sur votre appareil mobile pour les images et avez vous activer les autorisations demandés par les application Pix4Dcapture et Ctrl+Parrot?
    Pour cela, allez dans paramètre --> Applications --> Pix4Dcapture --> Autorisations --> stockage. 

    Pouvez vous réinstaller l'application depuis zéro pour vois si cela peut résoudre le problème?

    Caution

    The two procedures below may imply data loss so we recommend to make a backup if there are important data saved. Connect the mobile device and copy the Pix4D folder (Local Storage > Device storage > Pix4D) to your computer.

    1. Clear data and clear cache memory of the application

    1. Open the Settings application on the Android device.
    2. Scroll the list and tap Apps, Applications or Manage apps.
    3. (optional) On certain devices like Samsung, tap Application Manager.
    4. Scroll the list to find the application.
    5. From the list, tap Storage.
    6. Tap CLEAR DATA and CLEAR CACHE.

    2. Re-install Ctrl+Plugin and Pix4Dcapture from scratch

    1. Uninstall Pix4Dcapture and Ctrl+Plugin.
    2. Connect the device to a computer and navigate to Local Storage > Device storage > Pix4D.
    3. Delete the content of all folders.
    4. Delete the Pix4D folder.
    5. Re-install the latest version of Pix4Dcapture and Ctrl+Plugin.
    6. (optional) Place the backup content back into the Pix4D folder to restore data.

    Cordialement,

    Edited by Gaël (Pix4D)
  • Dan Tamas

    Hi,

    After several successful 3D grid flights with the software I lost my Mavic Air due to an error in the Pix4D software.
    There was a constant offset between the satellite map and the real GPS coordinates, so planning to fly above the coast ended up in the drone flying into a cliff and planting itself there. The location is to dangerous to attempt the recovery.

    So, take real care when planning missions in the northern part of the Moray Firth, UK.

    Cheers,
    Dan T.

    Edited by Dan Tamas
  • Gaël (Pix4D)

    Hi Dan,

    We are sorry about the bad experience you had. I am not that clear with what happened when you say "there was a constant offset between the satellite map and the real GPS coordinates".
    Do you mean that the satellite maps were outdated?

    Generally speaking, Pix4Dcapture is preventing you from starting a mission if the number of satellites is not enough (which can lead to drone positioning inaccuracies).

    Best,

  • Dan Tamas

    Hi Gaël,

    Thanks for the quick reply.
    The drone had 18-20 satellites and the positioning was perfect. The maps were not outdated either.

    The maps were offset when compared with the real position. I notices after losing the drone (Shandwick, Tain, UK) that the beach and shoreline were offset when compared with the GPS position of the IPad as well.
    As such I planned the grid based on the map, but the real position of the mission was offset.
    I hope this clarifies things better.

    Cheers,
    Dan

  • Gaël (Pix4D)

    Hi Dan,

    Thank you for the additional explanations.
    If I understand properly, the offset is coming out from the base map provider? Using Pix4Dcapture, users have the ability to change the base map provider if they like to. The procedure to do so can be found here.

    Best,

  • Dan Tamas

    Hi Gaël,

     

    Indeed, the satellite map from mapbox was offset in relation to the real coordinates and to other maps as well.

     

    Kind regards,

    Dan

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