Troubleshooting Pix4Dcapture

 Prior to any flights

Basic checks

Ensure that:

Using the drone manufacturer's app

Ensure that:

  • The drone's camera and compass are calibrated.
  • No flight setting conflicts with the mission, including maximum altitude, beginner mode, geofences, etc.
  • The drone's fail-safe settings are configured so the drone will return home safely.
  • Basic features are working properly:
    • Manual takeoff and flying.
    • Live video feed of the camera.
    • Manual picture triggering.

Persistent fails

If the app cannot connect to the drone, a takeoff checklist item fails, or something went wrong during the mission:

  • Force quit Pix4Dcapture and reopen it: (Android, iOS) How to force quit an app.
  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.
  • If possible, try another iOS or Android mobile device.
  • If possible, try another drone.
  • Try another USB cable.
 
Important: If the issue persists, we suggest have a look at the known issues and possible workarounds of the troubleshooter guide: Pix4Dcapture guide to troubleshoot issues.
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3 comments

  • christos piperagkas

    I use anafi with pix4dcapture to do mapping with no problems, but after freefligth 6 and firmware last updates there is a problem with px4dcapture. I run a mission and after the second flight line the anafi stops the mission. i reinstall everything but still the same problem i tried many times with different configurations and still the same problem

  • Piotr Kozłowski

    The same problem I used DJI P4 pro v2 today. I ran a mission and the drone took off, then it hung over me about 3 meters and  stopped the mission. What should I do? Furthermore I reinstalled everything as well.

  • Gaël (Pix4D)

    @Christos, the issue reported on the Anafi is currently investigated and we will keep you updated on this thread.

    @Piotr, It does not look like it is the same issue as the root cause for the Anafi seems to be a firmware update. Moreover, so far, the behavior you are describing has not been reported for the P4P V2. I would suggest you look carefully at the basic checks and troubleshooting article above. For example, make sure that you are not flying in a DJI No-Fly-Zone and that no settings in DJI GO 4 prevents the flight to be executed properly using Pix4Dcapture,

    Best,

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