Troubleshooting - PIX4Dcapture

Prior to any flights

Basic checks

Ensure that:

Using the drone manufacturer's app

Ensure that:

  • The drone's camera and compass are calibrated.

  • No flight setting conflicts with the mission, including maximum altitude, beginner mode, geofences, etc.

  • The drone's fail-safe settings are configured so the drone will return home safely.

  • Basic features are working properly:

    • Manual takeoff and flying.

    • Live video feed of the camera.

    • Manual picture triggering.

Persistent fails

If the app cannot connect to the drone, a takeoff checklist item fails, or something went wrong during the mission:

  • Force quit PIX4Dcapture and reopen it: (Android, iOS) How to force quit an app.

  • Restart your mission from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open PIX4Dcapture. On Android, launch PIX4Dcapture from Ctrl+plugin.

  • If possible, try another iOS or Android mobile device.

  • If possible, try another drone.

  • Try another USB cable.

Important: If the issue persists, we suggest have a look at the known issues a: PIX4Dcapture connection issues .