Pix4D Desktop shuts down when the Quality Report is displayed

Error

Pix4D Desktop is crashing when the quality report is displayed in the User Interface.

 

Description

The quality report is displayed automatically after each step of processing unless the related option is unselected.

The software is crashing after each processing step is completed when the quality report is displayed automatically in the user interface. 

 

Cause

The cause of this issue is a library called LavasoftTcpService64.dll. 

 

Solution

To solve the issue, remove the LavasoftTcpService64.dll library. To do so, search for the application Webcompanion from Lavasoft in the Control Panel and uninstall it.

If this software does not exist in the installed software, follow the steps below:

1. In the Windows Search, type cmd to find the Command Prompt.
2. Right-click on the Command Prompt and select Run as administrator.
3. Enter the following command to reset the network adapter:netsh winsock reset.
4. Restart the machine.
5. Delete these two files:
C:\WINDOWS\system32\LavasoftTcpService64.dll
C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
6. Try to open the quality report in Pix4D Desktop again. 

 

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4 comments

  • Giljae AHN

    same error as description but it happen on brand new laptop. There are no lavasoft folder in my system32 folder.

     

  • Marco (Pix4D)

    Hi Giljae,

    Is your computer a 32-bit version?

    Have you been able to process first step?

    Best

  • Giljae AHN

    Sorry for the late reply.

     

    It's 64bit windows 10(pro) with brand new surface book 2 15in model.

    pix4d 3.1.23 version

     

    It happens right after the 1st step. with trying to show up a quality report.

    and the application stopped responding(crash) 

    I tried more than 5 times with same pix4d demo project

    and only one case able to finish the first step. (also crashed, I checked this by explorer, not by the application)

     

    Thank you.

     

    Edited by Giljae AHN
  • Marco (Pix4D)

    Hi Giljae,

    At the moment I cannot tell you what is going on.

    I can recommend you to reduce by one or two levels the use of the resources. That could impede the software to crash.



    How many image are you trying to process and what is the resolution?


    Hope this will help,
    Best

    Edited by Marco (Pix4D)
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