How to download results from the Cloud – Support

There are several options to access the result files after processing:

Download single outputs
Download project files (all processing files and outputs)

Note: The list of downloadable items depends on:

The processing steps that are complete.
The selected outputs and formats.
The solution used to process (Pix4Dmapper, Pix4Dbim, Pix4Dag, Pix4Dmodel).

Download single outputs

1. Go to Pix4D Cloud and log into a valid Pix4D account.
2. On the left panel, select the solution used to process on the cloud servers.
3. Open an already processed project.
4. Go to Files > RESULTS to display the list of downloadable items.

OUTPUT	FORMAT
Bundles
Input images	Input images (number) (.zip)
Reports
Quality report	XML, PDF
Processing log	LOG file
Outputs
Orthomosaic	GeoTIFF GeoTIFF bundle (.tif+.prj+.tfw)
DTM	GeoTIFF
DSM	GeoTIFF
NDVI	GeoTIFF
Reflectance maps	GeoTIFF (of each band) GeoTIFF bundle (all bands)
Mesh	OBJ (.obj+.mtl+.jpg) FBX
Point cloud	LAS LAS (bundle of .las files)
Contour lines	ZIP (.shp, .dxf, .pdf)

5. Click the desired output to start downloading.
6. (Optional) If the needed output is not in the above list, the entire results folder needs to be downloaded.

Important: For some outputs (e.g. DSM), if the output is split into several tiles because it was too big or because of camera and processing options, the output cannot be downloaded individually. It is then needed to download the project folders (Export to Pix4D Desktop) to get all the tiles (e.g. stored in: ...\project_name\2_dsm_ortho\1_dsm\tiles).

For now, it is possible to download a bundle containing all tiles only for the point cloud.

Download project files

1. Go to Pix4D Cloud and log in with a valid Pix4D account.
2. On the left panel, select the solution used to process on the cloud servers.
3. Open an already processed project.
4. Go to Files > RESULTS to display the list of downloadable items.

OUTPUT	FORMAT
Bundles
Export to Pix4D Desktop	Project Files (.zip)

Important: The project files do not include the input images. It is necessary to download them separately in case the images are not saved locally.

5. Click Export to Pix4D desktop. A notification appears indicating that the .zip file is getting ready. As soon as the .zip file is ready for download, an email is sent to the email address of license account.
6. Open the email and click Download .zip file.
7. Unzip the file and save the project in the desired directory.

To access individual outputs (e.g. orthomosaic, point cloud) browse the folders to locate the desired file. For more information about the structure of the project folders: Project Folder Structure.

It is then also possible to open the project with Pix4D Desktop after downloading the program. For more information: Software Download and Installation.

8. Go back to the list of downloadable items of the project on the cloud platform.
9. Click Input images and proceed as previously to export the .zip file containing images.
10. Browse the project folders and double click the file project_name.p4d.
11. On the pop-up, click OK and navigate to the directory where the images are stored.

When downloading the project files is not possible

When very large projects are processed on Pix4D Cloud, it is not possible to download the results folder by clicking on Export to Desktop because cloud server cannot successfully zip the project for technical reasons. For such projects, the output files can still be obtained by downloading them individually. For more information about downloading single output files: How to download results from the cloud. For further help, contact Support.

Download single outputs

Download project files

When downloading the project files is not possible

Related articles

Article feedback (for troubleshooting, post here)