Error e0062 or crash during log in/out or launching Pix4D Desktop

 
Important: Mac users affected by this issue can find more information here.

Error

Error e0062: Server communication problem. Please try again later. 

or crash when trying to launch Pix4D Desktop that is already logged in. 

 

Description

Starting Sunday, February 5 of 2017, the error message e0062 appears when trying to log in/out or the software crashes upon launch when using the following versions:

  • 2.1.61 and older
  • 2.2.25 and older
  • 3.0.13 and older
  • 3.1.13 and older

To determine which version of Pix4D Desktop you are using: 202557889.

 

Cause

The issue is related to the certificate of communicating with the server which expired, Sunday, February 5 of 2017. 


Solution

There are three ways to continue using Pix4D Desktop:

Upgrade to the latest version

It is highly recommended to download and install the latest version of Pix4D Desktop that is available here.

 

Download version 3.0.17

To continue processing with Pix4D Desktop 3.0, download version 3.0.17 from here (Windows) and here (Linux).

 

Re-download version 2.1 or 2.2

To continue processing with Pix4D Desktop 2.1 or 2.2, download the following .zip files for versions 2.1.62 (here) and 2.2.26 (here).

a) If Pix4D Desktop was already installed on the computer

    1. Unzip the file that was just downloaded and save the content in a folder of your choice.
    2. Locate the folder where Pix4Dmapper was installed, e.g. C:\Program Files\Pix4Dmapper.
    3. Copy the content of the unzipped folder to the folder where Pix4Dmaper was installed.
    4. Click Replace the files in the destination, if the following pop-up appears:

    5. Click Continue and select Do this for all current items in the following pop-up:

b) If a fresh install of the software is done with the versions 2.1.62 or 2.2.26

    1. Download and install Microsoft Visual C++ 2010 Redistributable Package.
    2. Create a folder named Pix4Dmapper on the path where the software should be installed, e.g. C:\Program Files\Pix4Dmapper.
    3. Follow the same steps as in the tutorial: If Pix4D Desktop was already installed on the computer.

       

 

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