The map display is black/empty - PIX4Dfields
This article explains the reasons and solutions for seeing a black screen in the map display.
Corrupted installation
The issue could be caused by a corrupted installation that does not allow the map viewer to display orthomosaic, index map, or background satellite images.
Option A:
- Close PIX4Dfields.
- Visit: "C:\Program Files\Pix4Dfields\bin"
- You might see that geoservices folder are duplicated in:
- bin/plugin/geoservices.
- bin/geoservices.
- You might see that geoservices folder are duplicated in:
- Delete the first folder bin/plugin/geoservices.
- Open PIX4Dfields again and check if the map is displayed.
Option B:
- Close and uninstall PIX4Dfields.
- In the Windows Search, type Add or remove programs.
- Scroll to find PIX4Dfields and click the application.
- Click Uninstall.
- Install PIX4Dfields again, downloading from https://account.pix4d.com/download-software.
Mapbox discontinuation
-
We officially drop support for the previous base map provider, Mapbox, on July 31st, 2025.
- Licenses with valid Support & Upgrades, please update to the latest PIX4Dfields version: Download Software
- Licenses with expired Support & Upgrades license:
- Update the S&U license to update PIX4Dfields to the latest version:
Support and Upgrades - PIX4Dfields - Add a custom basemap in PIX4Dfields
- Update the S&U license to update PIX4Dfields to the latest version: