Troubleshooting
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      1. Pix4D Documentation
      2. PIX4Dcapture Pro
      3. Troubleshooting

      Mission checklist - PIX4Dcapture Pro

      The Mission checklist displays a checklist that has to be validated before the drone can start or resume a mission. The items on the checklist can have several statuses:

      ? Unknown

      loader.png In progress

      PIX4Dcapture_Pro_Mission_Checklist_Complete.png Success

      PIX4Dcapture_Pro_Mission_Checklist_Pending.png Warning

      PIX4Dcapture_Pro_Mission_Checklist_Error.png Failed

      Depending on the item on the checklist, a failure can have different causes and different solutions:

      Checklist_ERROR_and_Warning.png

       

      Drone connection

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The App is not connected to the drone through Wi-Fi.

      Solutions:

      • Check that the device is connected to the remote controller
      • Check that the remote controller is turned on
      • Restart the App and the drone if you don't find the problem

      Drone GPS satellites

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The drone is connected to less than 6 GPS satellites.

      Solution:

      • Wait a few seconds.
      • If possible, take off manually. The drone will detect more satellites if it is above the surrounding obstacles such as buildings.

      Drone SD Storage

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The camera storage reported an error.

      Solution:

      • Please try another card or try reformatting the card.

       

      Cause for warning PIX4Dcapture_Pro_Mission_Checklist_Pending.png

      • Not enough space on camera storage for the estimated number of images for the mission.

      Solution:

      • Please clear the space or try another card.
       

      Drone to grid distance

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The drone is too far away from the grid (more than 2000m).

      Solution:

      • Bring the drone close to the grid. It has to be less than 2000m away from the center of the grid.

      Drone armed (only for DJI drones)

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • Motors are engaged while drone is not flying.

      Solution:

      • Turn motors off or take off manually before starting mission.

      Drone battery level

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The drone battery level is not sufficient (Drone battery level <= Min battery level).

      Solution:

      • Verify that the drone's battery is charged (at least at the selected Minimum Battery Level).

       

      Cause for warning PIX4Dcapture_Pro_Mission_Checklist_Pending.png

      • Low drone battery level (30% >= Drone battery level > Min battery level).
      • Multiple batteries are required.

      Solution:

      • Verify that the drone's battery is charged (at least at the selected Minimum Battery Level).

      Camera ready

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • Couldn't connect to the drone's camera or couldn't set the appropriate photo mode.

      Solution:

      • Restart the drone and Pix4Dcapture Pro.

      Flight mode (only for DJI drones)

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The flight mode switch is not in the correct position.

      Solution:

      • Flip the flight mode position to the correct position and wait a few seconds.

      Mission upload

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The mission has not been uploaded to the drone or was rejected by the drone.

      Solution:

      • Wait. There may be other takeoff items which must pass before the mission can upload, or it may take a while for a long mission to be generated and uploaded.
      • Make sure the connection with the drone is strong.
      • Restart your drone and start again.
       

      Controller battery level

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • Low Remote Controller Battery Level (Controller battery level <= 20%)

      Solution:

      • Verify that the remote controller`s battery is charged (at least at 20%)

       

      Cause for warning PIX4Dcapture_Pro_Mission_Checklist_Pending.png

      • Low Remote Controller Battery Level (30% >= Controller battery level > 20%)

      Solution:

      • Verify that the remote controller`s battery is charged (> 30%)

      RTK connection (only for RTK drones)

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • No RTK status

      Solution:

      • Ensure RTK status is fixed or disable RTK positioning.
       

      Drone calibration

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The drone is not calibrated.

      Solution:

      • Please calibrate the drone in the drone vendor app, then try again.

      Homepoint is set

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The drone is not connected to enough GPS satellites to retrieve its position.

      Solution:

      • Verify that the Drone GPS satellites check is validated.

      Geofence

      Note: A geofence is an area, defined by the user, where the drone is allowed to fly (for example, a typical one has a 500m radius with 120m height to comply with the regulations), but it can be modified by the user in the drone-vendor app. 

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The mission is outside the geofence.

      Solution:

      • Please change the geofence parameters in the drone vendor app, then try again.

      Camera found in database

      Cause for failure PIX4Dcapture_Pro_Mission_Checklist_Error.png

      • The camera is not recognized as a supported one.

      Solution:

      • Ensure that a supported camera model is connected to the drone.
      • Restart your drone and start again.