Cannot activate the account because the activation email has not been delivered

Ensure your email address is entered correctly, and check the spam folder of your inbox

Problem

The Pix4D account cannot be activated because the activation email with the activation link has not been delivered to the inbox.

Causes

The main cause can be a typo in the email address or a filter in the email inbox.

Solutions

Verify the spelling of the email address

Please ensure that the email address you entered is valid and typed correctly. The activation email has been sent to the address shown on the "You are almost done!" page, as shown in the image below.

Verify your inbox filters and rules

If the email address used is valid, another issue may prevent our email from reaching you.

• Noreply email: Some businesses are automatically blocking all messages coming from "norepy" email. Our messages are sent by noreply@pix4d.com. Ensure with your IT system administrator that an exception for noreply@pix4d.com is created. After that, you can click on Resend email.
• Filters: Ensure that no filter is preventing our emails from appearing in your inbox. If you are using Gmail, you can access the filters from this link.
• Spam: Ensure that the message is not in the Spam / undesired / junk folder.

If you cannot find the confirmation email in your inbox, please contact the Pix4D support team. Make sure to select No product in particular as the product and Account / licenses / installation / login as the topic.